Customer Success Manager - II

3 days ago

🌺 Hawaii – Remote

Although this job is listed in Hawaii, this company may be open to hiring remote in other states.

🌾 North Dakota – Remote

Although this job is listed in North Dakota, this company may be open to hiring remote in other states.

💵 $65k - $80k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

🦅 H1B Visa Sponsor

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Henry Schein One

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Henry Schein One is the world’s largest dental practice management software company. Founded in 2018, Henry Schein One launched a new era of integrated dental technology by merging the market-leading practice management, patient communication and marketing systems of Henry Schein and Internet Brands into one company. Our goal: To simplify each aspect of dental practice management by delivering software that connects with each other, shares data and automates more tasks – helping each member of the dental team work smarter and more efficiently.

Patient Acquisition • Appointment Scheduling • Insurance Eligibility • Appointment Confirmation • Patient Check-In Forms

1001 - 5000 employees

📋 Description

• Build on the client relationship developed during the sales process by learning customer goals, needs and initiatives, providing value in all interactions • Serve as the primary point of contact for customers, looping in other teams as needed • Provide strategic oversight to customers customer life cycle to achieve rapid time-to-value with their purchase • Proactively uncover opportunities to increase adoption and utilization, while also promoting professional services options • Seek out customers who have had measurable success with Henry Schein One solutions • Track ownership of client records and data in the Customer Relationship Management (CRM) • Develop solid customer relationships over the phone • Connect customer needs to relevant product offerings • Maintain a thorough understanding of, and be prepared to report on, all assigned customers

🎯 Requirements

• Typically 3 to 5 or more years of increasing responsibility in applicable professional experience • Typically a bachelor’s degree or global equivalent in related discipline • Prior experience in leading cross-functional customer facing projects • Demonstrated success in achieving or surpassing retention targets in previous roles • Strong understanding of industry practices • Good decision making, analysis and problem-solving skills with ability to multi-task • High proficiency with tools, systems, and procedures • Good planning/organizational skills and techniques • Strong verbal and written communication skills • Good presentation and public speaking skills • Good interpersonal and conflict resolution skills

🏖️ Benefits

• Medical, Dental and Vision Coverage • 401K Plan with Company Match • Paid Time Off (PTO) • Paid Parental Leave • Short Term Disability • Work Life Assistance Program • Health Savings and Flexible Spending Accounts • Sick Leave (if applicable) • Income Protection • Education Benefits • Worldwide Scholarship Program • Volunteer Opportunities • and more.