Customer Success

March 20

🏄 California – Remote

Although this job is listed in California, this company may be open to hiring remote in other states.

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

🦅 H1B Visa Sponsor

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Edge

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Edge is a platform that boosts business growth by incentivizing employees to drive positive Google reviews, engage in sales contests, and respond to customer feedback. It is designed to help multi-location franchise and service brands outpace their competition by recognizing and rewarding employees. Edge automates customer feedback and employee incentives with over 75 point of sale integrations, making it easier for businesses to manage their online reputation and improve employee morale. It primarily targets industries like aesthetics, beauty, fitness, and personal care. By focusing on frontline employees and automated reputation management, Edge helps companies retain motivated staff and drive repeat business through authentic local customer communities.

Small-Business Software • Employee Incentive Program • Boost Reviews • Customer Reviews • Employee Rewards

51 - 200 employees

☁️ SaaS

👥 HR Tech

🤝 B2B

📋 Description

• The Customer Success team focuses on helping our current customers as their businesses grow or their needs change. • We do this through initiative-taking outreach to our customers during key moments in their lifecycle. • We are looking for an Advocate to join our Customer Success team. • You will collaborate with our existing customers to drive customer education and feature adoption, integrations with our partners, maintain customer satisfaction, and increase retention. • Together we help solve our customers’ pain points by educating our current customers about the full value Edge brings to businesses. • Core work includes initiative-taking outreach to current customers through outbound calls, chat, and email. • You will own the first 30 days onboarding new partners. • Gain deep expertise around Edge’s product and feature offerings and use this knowledge to help our current customers use our product more efficiently and effectively. • Use your communication and partnership skills for training and retention.

🎯 Requirements

• Energy!! • Grit!! • HUNTER mentality • Tech savvy required - experience with Hubspot and Intercom heavily preferred • Experience identifying where the product can impact the client • Excellent written and verbal communication skills • Ability to proactively identify problems and provide solutions • Self-sufficient AND a team player • Ability to navigate start-up life - we’re on a wild ride and only the FEARLESS will win!

🏖️ Benefits

• Full Medical, Dental, and Vision Health Benefits • Unlimited PTO • 401k with various investment options • BYOD! Work on your own laptop/gear, no need to learn a whole new product! • Option to work in office (Elk Grove, CA) OR remotely across the USA