Carefeed
Carefeed is a comprehensive platform designed for post-acute and senior care communities, aimed at enhancing staff efficiency, resident journeys, and family satisfaction. By integrating e-signatures, online payments, and compliance management into a single solution, Carefeed streamlines operations and facilitates communication among staff, residents, and families. With features like centralized patient information, automated training, and satisfaction surveys, Carefeed transforms how care communities operate, ultimately driving efficiency and improving the overall care experience.
Assisted Living • Skilled Nursing • Continuing Care Retirement Communities • Memory Care • Senior Living
Client Experience Specialist
March 19
Carefeed
Carefeed is a comprehensive platform designed for post-acute and senior care communities, aimed at enhancing staff efficiency, resident journeys, and family satisfaction. By integrating e-signatures, online payments, and compliance management into a single solution, Carefeed streamlines operations and facilitates communication among staff, residents, and families. With features like centralized patient information, automated training, and satisfaction surveys, Carefeed transforms how care communities operate, ultimately driving efficiency and improving the overall care experience.
Assisted Living • Skilled Nursing • Continuing Care Retirement Communities • Memory Care • Senior Living
📋 Description
• Please Note: This is a U.S. Remote role, Pacific Time Zone Working Hours Required. • About Us: Carefeed is an all-in-one operations platform to help senior living and long-term care communities simplify their daily operations. • About the Opportunity: The Client Experience Specialist (CES) plays a key role in onboarding and ensuring the long-term success of Carefeed’s solutions for clients. • Key Responsibilities: Onboard and Train New Clients; Provide Ongoing Client Support; Create and Customize Client Communications; Digitize and Manage Client Documentation; Monitor Client Experience and Retention; Contribute to Client Experience Best Practices.
🎯 Requirements
• Bachelor’s Degree in a relevant field • 3+ years of experience in a similar client success, customer service, or technical support role • Customer-Centric and Self-Motivated • Tech-Savvy and Detail-Oriented • Strong Facilitator and Communicator • Proficient in Key Tools • Adaptable and Collaborative • Healthcare and SaaS Experience
🏖️ Benefits
• Comprehensive medical, dental, and vision plans • Company-paid holidays and a 401k plan • Opportunities to grow your career as the company scales
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