AcuityMD
AcuityMD is a commercial platform specifically designed for the medical technology (MedTech) industry. This platform is utilized by thousands of sales and marketing professionals to identify target markets, uncover top opportunities, and enhance their business growth. It facilitates the sales process by providing insights into physicians’ clinical practices and competitor relationships, which helps in creating personalized sales approaches. AcuityMD is tailored to meet the unique requirements of the MedTech industry, offering intuitive workflows, seamless integrations, and industry data to streamline sales and marketing efforts. It enables teams to stay ahead of market trends by providing dynamic insights and tools to personalize engagements, track market penetration, and forecast opportunities accurately.
Customer Success Manager - Strategic
March 19
AcuityMD
AcuityMD is a commercial platform specifically designed for the medical technology (MedTech) industry. This platform is utilized by thousands of sales and marketing professionals to identify target markets, uncover top opportunities, and enhance their business growth. It facilitates the sales process by providing insights into physicians’ clinical practices and competitor relationships, which helps in creating personalized sales approaches. AcuityMD is tailored to meet the unique requirements of the MedTech industry, offering intuitive workflows, seamless integrations, and industry data to streamline sales and marketing efforts. It enables teams to stay ahead of market trends by providing dynamic insights and tools to personalize engagements, track market penetration, and forecast opportunities accurately.
📋 Description
• Customer Success Managers are trusted advisors to key stakeholders at our accounts, delivering strategic insights to drive their business initiatives. • Primarily responsible for guiding users through onboarding, training, and ongoing engagement at Strategic Accounts. • Develop deep and personal relationships with our user base, driving user adoption across the organization and ensuring retention and renewal of each account.
🎯 Requirements
• 5+ years of experience with deep experience in Customer Success for Enterprise SaaS or in the Medical Technology industry. • You’re able to develop close personal relationships with customers and colleagues through empathy. • You are a patient and active listener. • You’re proactive and self-driven, and bring infectious energy and resiliency. • You are an excellent verbal and written communicator (email & PPT). • You’re highly organized with ability to multi-task and prioritize different assignments. • Nice to Haves: Analytical background with experience with SQL or other query-based language.
🏖️ Benefits
• Remote work: AcuityMD is committed to supporting full-remote flexibility for employees in the US. We provide a work-from-home stipend for all employees. • Unlimited vacation: Generous time off and flexible hours give you the freedom to do your best work. • Paid Health, Dental, and Vision Plans: We offer 100% paid health, dental, and vision plans for all employees and 75% paid for our employees' dependents. • Home Office Stipend: $1,000 to invest in remote office equipment and WiFi reimbursement. • Learning Budget: Reimbursements for relevant learning and up-skilling opportunities. • Optional Team Retreats: We meet in-person multiple times per year for co-working and social gatherings. • Parental Leave: 6-12 weeks of fully-paid, flexible parental leave. • Ground floor opportunity: Join a high-growth startup, backed by world-class investors across Enterprise SaaS and Medical Devices (Benchmark, Redpoint Ventures, and Ajax Health). • Competitive compensation with equity upside.
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