G2
G2 is a business software review platform that provides insights to potential buyers through over 2. 5 million real user reviews. The platform covers a wide range of software categories including project management, video conferencing, e-commerce platforms, CRM, AI chatbots, and many more. G2 empowers businesses to discover and compare software options to make informed purchasing decisions. It serves as a resource for marketers, sales professionals, IT and finance departments to optimize their software investments. Additionally, G2 offers solutions for software vendors to enhance their profiles and reach more buyers.
Business Software Reviews • Best Software • Technology Research • CRM • Marketing Software
Customer Success Manager, Commercial
March 19
G2
G2 is a business software review platform that provides insights to potential buyers through over 2. 5 million real user reviews. The platform covers a wide range of software categories including project management, video conferencing, e-commerce platforms, CRM, AI chatbots, and many more. G2 empowers businesses to discover and compare software options to make informed purchasing decisions. It serves as a resource for marketers, sales professionals, IT and finance departments to optimize their software investments. Additionally, G2 offers solutions for software vendors to enhance their profiles and reach more buyers.
Business Software Reviews • Best Software • Technology Research • CRM • Marketing Software
📋 Description
• Customer Success Managers partner with large customers to ensure they adopt G2 subscriptions • Consult customers on methods to maximize G2’s products • Build partnerships with Account Manager and Sales counterparts • Understand customer's needs and goals • Track customer progress and capture wins • Handle technical issues or escalate when necessary • Occasionally travel for customer meetings or conferences
🎯 Requirements
• 4+ years of proven Customer Success, Account Management, Sales or relevant customer facing SaaS experience • Proven, verifiable track record of quota attainment / achieving NRR or other revenue goals • Strong communication skills • Process-minded, with experience in project management • Detail-oriented, with clear evidence of implementing organizational systems • Experience working closely with B2B demand gen, marketing operations, sales operations and analytics teams • Experience with Google suite and Salesforce CRM • Excellent data analysis skills
🏖️ Benefits
• Flexible work • Ample parental leave • Unlimited PTO
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