Client Experience Specialist

March 19

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Atticus

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Atticus is a law firm dedicated to helping individuals secure aid from government and insurance systems during times of crisis. Specializing in disability benefits, workers' compensation, and veterans' benefits, Atticus provides free, expert advice, matching clients with top-tier law firms to ensure they receive the compensation they deserve. With a user-friendly process, Atticus simplifies the journey to obtaining legal aid, offering fast and effective help with a high satisfaction rating from thousands of clients.

51 - 200 employees

Founded 2020

⚕️ Healthcare Insurance

🌍 Social Impact

📋 Description

• At any given time, 16 million Americans are experiencing a crisis that requires urgent help from our legal system or government. • Atticus makes it easy for any person in crisis to get the life-changing aid they deserve. • Each day, hundreds of people seek our help getting disability benefits or insurance compensation. • You’ll spend each day communicating on the phone with clients to understand their situation, figure out whether we can help them, and advise them on the next steps. • This job is different from traditional customer service or sales: Our service is totally free, and clients are desperate for our help. • You will have to navigate conversations on deeply personal and sad topics, gently but quickly offer guidance, and handle many different interactions over the course of a day.

🎯 Requirements

• You have at least three years of professional work experience, and have succeeded in jobs that involve talking to customers all day (CX, sales, support, hospitality, etc.). • You care about people and can interact with folks from all walks of life; you’re able to simultaneously be supportive to a person in crisis and quickly drive a conversation. • You’re a quick learner and a competent writer, able to master complex new topics and platforms when given instruction and support. • You’ve had a metrics-driven role and you exceeded the goals set for you and outperformed your peers. • You've previously worked at high volume, high-performing service/sales/support team from a company known for great customer service.

🏖️ Benefits

• Medical and dental insurance with 100% of employee premiums covered • 15 vacation days & 16 paid holidays each year • Free membership to OneMedical • $1,000/year reimbursable stipend for education and training outside of work • $600/year reimbursable stipend for internet service • Up to $1,200/year student loan repayment assistance • 401(k) and optional HSA • Free snacks, drinks, weekly lunches, and regular team dinners/events/retreats • Humble, thoughtful, smart, fun colleagues