Customer Success Manager

March 19

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Logo of Benepass

Benepass

Benepass is a flexible employee benefits platform designed for companies that prioritize the employee experience. It offers customizable benefit programs tailored to meet the diverse needs of today's global workforce, including lifestyle spending accounts, wellness benefits, and professional development perks. By consolidating pre-tax and perks programs into one platform, Benepass simplifies benefits management and increases employee engagement. Their platform provides a range of spending options through both physical and virtual cards, accompanied by real-time metrics and automated compliance features, facilitating streamlined administration and enhanced employee satisfaction.

11 - 50 employees

πŸ‘₯ HR Tech

πŸ’Έ Finance

☁️ SaaS

πŸ’° $12M Series A on 2021-09

πŸ“‹ Description

β€’ Lead management of SMB and emerging tech clients. β€’ Responsible for managing and nurturing client relationships. β€’ Provide tailored solutions and ensure customer satisfaction. β€’ Contribute to process improvement by collaborating with internal teams. β€’ Opportunity to shape customer success processes.

🎯 Requirements

β€’ 3-5 years of experience in customer success or account management in SaaS, start-up, healthcare, or Benefits space. β€’ Proven track record of managing and growing SMB and emerging tech accounts β€’ Demonstrated ability to analyze data and business insights to influence stakeholder decision-making β€’ Ability to interact with customer teams at various levels of technical and non-technical depth, and across multiple levels from end users through C-level stakeholders β€’ Experience working with cross-functional teams and communicating common customer behaviors to the sales, marketing, and product teams.

πŸ–οΈ Benefits

β€’ 95% coverage of medical, dental, and vision β€’ $250 WFH setup β€’ $150/month cell phone + internet β€’ $100/month Wellness β€’ No Meeting Wednesday! β€’ Flexible PTO

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