WellSaid Labs
WellSaid Labs is a company that specializes in creating high-quality, natural-sounding AI-generated voiceovers. Their platform offers a studio for voiceover creation, an API for developers, and a range of voice styles to choose from, making it ideal for corporate training, marketing, and video production. The company emphasizes data security and ethical AI, serving a global clientele that includes large enterprises. Through WellSaid's services, businesses can produce engaging audio content efficiently, leveraging a variety of customizable voices that sound human and realistic.
Deep Learning • Voice Synthesis • Artificial Intelligence • Synthetic Voice
Manager, Customer Success
March 19
WellSaid Labs
WellSaid Labs is a company that specializes in creating high-quality, natural-sounding AI-generated voiceovers. Their platform offers a studio for voiceover creation, an API for developers, and a range of voice styles to choose from, making it ideal for corporate training, marketing, and video production. The company emphasizes data security and ethical AI, serving a global clientele that includes large enterprises. Through WellSaid's services, businesses can produce engaging audio content efficiently, leveraging a variety of customizable voices that sound human and realistic.
Deep Learning • Voice Synthesis • Artificial Intelligence • Synthetic Voice
📋 Description
• Leading a team of Customer Success Managers to ensure exceptional customer experiences • Coaching and mentoring the CS team to drive long-term success and adoption • Defining and implementing customer success strategies to foster retention and revenue growth • Monitoring customer health metrics and managing net revenue retention • Establishing scalable processes for customer onboarding and engagement • Advocating for customers' needs internally and ensuring they receive exceptional support
🎯 Requirements
• 4+ years of experience in Customer Success, with at least 1+ year in a leadership or team management role at a SaaS company • Proven ability to coach, mentor, and develop customer success professionals • Experience working in fast-paced or startup environments, with a strong ability to drive structure and scalability • Strong data-driven decision-making skills, with experience analyzing customer success metrics • Proficiency with SaaS applications, customer success platforms, and CRM tools • Excellent communication, stakeholder management, and problem-solving skills • Ability to create and refine structured processes in ambiguous or evolving environments • Passion for technology and a strong customer-first mindset • Experience working with cross-functional teams (e.g., Sales, Product, Marketing, Services) to align on customer needs
🏖️ Benefits
• Competitive salary and stock options • Full medical, dental, and vision insurance • Matching 401(k) plan • Generous vacation policy/paid time off • Parental leave • Learning & development stipend • Home office stipend
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