Customer Success Manager, SMB

March 19

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AxisCare Home Care Software

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AxisCare Home Care Software is a leading provider of software solutions designed specifically for home care agencies. Their platform offers a comprehensive suite of features including caregiver management, electronic visit verification (EVV), scheduling, billing, and reporting tools to enhance operational efficiency and improve caregiver satisfaction. AxisCare is dedicated to supporting agencies of all sizes in delivering exceptional care to clients while streamlining their business operations.

Home Care Scheduling • Marketing • Billing/Payroll Integration • Web-Based

51 - 200 employees

Founded 2011

⚕️ Healthcare Insurance

🏢 Enterprise

☁️ SaaS

📋 Description

• Reports To Director of Customer Success • Company Overview: AxisCare is a dynamic and rapidly growing software-as-a-service (SAAS) homecare software company that provides point of care service to home care agencies in all 50 United States and 10 countries internationally. • As part of our commitment to delivering exceptional customer experiences, we are seeking a talented and dedicated Customer Success Manager to join our team. • Role Overview: As a SMB Customer Success Manager, you will be responsible for managing and maintaining our medium to lower-tier customer base by providing exceptional service with a one-to-many approach as well as strategic 1:1 engagements. • Your primary objective will be to ensure the long-term success and satisfaction of our customers, driving adoption and retention. • By leveraging your exceptional interpersonal skills and deep understanding of our SAAS products, you will act as the voice of growth for this unique client base. • Key Responsibilities: Develop and execute strategies for communicating to your book of business: Track customer feedback through NPS, outstanding support tickets, cancelation management.

🎯 Requirements

• Proven experience as a Customer Success Manager or similar role working in a SAAS company. • Deep understanding of SAAS products and the ability to effectively communicate technical concepts to non-technical stakeholders. • Excellent relationship-building and interpersonal skills, with the ability to engage and influence at all levels of an organization. • Strong project management and organizational skills, with the ability to prioritize and manage multiple tasks simultaneously. • Analytical mindset, with the ability to analyze data, identify trends, and derive actionable insights to drive customer success. • Proactive, customer-focused mindset with a passion for delivering exceptional customer experiences. • Excellent communication skills, both written and verbal. • Experience with CRM software and customer success platforms preferred. • Up to 20% travel may be required.

🏖️ Benefits

• Medical insurance is covered in full for the employee (Medical, Dental and Vision) • Telemedicine available • Generous 401K match • Company will provide laptop and other needed computer equipment