Client Success Manager

September 20

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Rightway

WebsiteLinkedInAll Job Openings

Care Navigation and PBM

201 - 500

💰 $100M Series C on 2021-03

Description

• Responsible for the overall relationship for clients within a diverse portfolio of accounts • Develop insightful advisory relationships and maintain regular contact with clients and their stakeholders • Serve as the initial point of contact for day-to-day client-related inquiries • Partner with the implementation team to ensure a seamless transition from implementation to client management post launch • Demonstrate a deep understanding of Rightway products and services • Identify trends and generate insights to formulate innovative solutions aimed at driving value • Make data driven decisions that support strategic account planning • Track account progress against industry best-practice KPIs and metrics • Bring the voice of the client into meaningful, tactical dialogue with cross-functional stakeholders

Requirements

• A bachelor’s degree is required, master’s degree preferred • 3-5 years of direct client-facing experience, with a proven track record of growing client value over time • Have a background in healthcare technology, digital health, or the employer/health benefit industries • Comfortable with high levels of ambiguity and thrive in rapidly changing high-growth environments • Ability to lead projects and influence others • Demonstrated ability to solve complex problems and manage simultaneous initiatives with varying timelines and complexity • Motivated, adaptable, results-oriented, and highly attentive to detail • Quick learner and a self-starter with strong organizational and time management skills • You thrive in fast paced, startup environments and aren’t afraid to roll up your sleeves and make things happen • Excellent communication and presentation skills; you’re an active listener who can break down complex ideas and tailor your message for diverse audiences at any level • Highly collaborative and excel at working cross-functionally, thinking critically about solutions and collaborating with leaders and teams to address challenges and solve problems • Experience analyzing data to distill qualitative and quantitative insights, tell a story, and drive action