Customer Engagement Manager

2 days ago

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Pactum AI

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Unlocking hidden value through autonomous negotiations

automated contract negotiation • intelligence automation • autonomous negotiations

51 - 200

Description

• Ensuring clients achieve goals and maximize product value. • Serving as the primary contact within the client’s organization. • Leading engagements from implementation to the customer lifecycle. • Driving product usage through regular stakeholder interactions. • Gaining a deep understanding of the client’s business. • Ensuring feedback loops to the Product team. • Leading small project teams during deployment. • Preparing and delivering detailed reports on client initiatives. • Collaborating with various teams to enhance negotiation solutions.

Requirements

• 3-5 years of relevant professional experience. • Experience in Customer Success roles within SaaS companies. • Knowledge in procurement, supply chain management, business processes, or finance. • Proactive problem-solver; excels at identifying challenges. • Handles multiple responsibilities with ease; loves getting things done. • Communicates clearly and empathetically. • Extensive experience working with large enterprises. • Thrives in dynamic environments with attention to detail. • Proficient with technology and eager to learn new tools. • Location-based in the US and eligible to work.

Benefits

• Unlimited PTO • Flexible working hours