Client Engagement Specialist

March 19

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Liaison

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Liaison is an online platform that allows users to easily create professional forms, surveys, and workflows using a drag-and-drop interface. With over 100 customizable templates and various question types, users can design forms for registrations, customer surveys, and lead generation. The platform also provides real-time results with email notifications, integrates with numerous third-party services, and supports payment processing through popular services like PayPal and Stripe.

Education Management • Higher Education • Application Services • Admissions • Application Management

501 - 1000 employees

Founded 1992

🤝 B2B

☁️ SaaS

🛍️ eCommerce

📋 Description

• At Liaison, we’ve helped higher education institutions build better, more diverse classes for three decades. • The Client Engagement Specialist is a key member of the ResidencyCAS team, responsible for delivering exceptional service to our user community. • In this dynamic, customer-facing role, the Specialist will provide impactful training, support, and content that empowers users to make the most of our solutions. • By fostering a service-first mentality, this role ensures that every interaction contributes to a positive user experience, building lasting relationships with clients and users. • Responsibilities include providing one-on-one training, organizing group trainings, creating support materials, gathering feedback, managing overflow support, and driving continuous improvement. • Develop subject matter expertise and continuously learn about the ResidencyCAS platform to support internal teams and users.

🎯 Requirements

• 3+ years of medical residency program experience preferred (program manager or coordinator) • Knowledge of Liaison solutions and services (CAS, WebAdMIT, etc.) a plus • Excellent written and verbal communication skills, with the ability to explain complex topics in simple, user-friendly terms. • Able to manage multiple tasks simultaneously and prioritize effectively, ensuring that all support and training efforts are delivered on time and with attention to detail. • Demonstrate a service-first mentality with a strong desire to help users solve problems and succeed with the platform. Ability to communicate with confidence and clarity to diverse audiences. • Comfortable with change in a fast-paced, evolving environment and able to adapt to new tools, processes, or client needs. • Must be able to travel (site visits, conferences, etc.) 2-3 times per quarter • Bachelor’s Degree or higher a plus