Customer Success Manager

3 days ago

🏄 California – Remote

Although this job is listed in California, this company may be open to hiring remote in other states.

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

🦅 H1B Visa Sponsor

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Megaport

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Megaport is a leading provider of global private connectivity solutions that enable simplified network interconnection. The company offers a platform for deploying secure, scalable, and agile networks that interconnect data centers, clouds, and virtual points of presence. Megaport's services allow users to create secure and dynamic network connections on-demand, without hardware or long-term contracts, offering flexibility and speed to businesses. By partnering with global service providers, data center operators, and systems integrators, Megaport ensures robust and widespread network access across 930+ locations in 25 countries. Its smart software tools and APIs allow for easy network management, making it a trusted choice for cloud networking and hybrid cloud solutions.

Virtual Networks • Interconnection • Peering • Hybrid Cloud • AWS

201 - 500 employees

Founded 2013

📡 Telecommunications

📋 Description

• About Megaport • Megaport has transformed the way IT gets connected. We're global leaders in Network as a Service (NaaS), changing the way businesses reach the cloud. We're also a leading partner to Amazon, Microsoft, Google, IBM, Oracle, NYSE, and many other leading technology companies. Megaport is a publicly traded company on the Australian Stock Exchange. We’re a lean, high-achieving team made up of over 300 members globally. While the company is headquartered in Brisbane, Australia, employees are spread out across North America, Europe, and Asia-Pacific. Staff enjoy an environment that is collaborative, supportive, and fun. • Our Team Culture • Join a team of globally-positioned industry experts that lead by example. We do not compromise our values for commercial gain; we are all custodians of our culture, and the customer is at the centre of everything we do. Our employees are motivated, adaptable, persistent, hard-working, and dynamic. Our culture permeates everything we do and this, in turn with a global vision, forms a commitment to each other, our customers, and shareholders alike. • The Role • Reporting to the Director of Customer Success - NAM, based out of the USA, the Customer Success Manager (CSM) will act as a main point of contact for and interface with existing customers. This individual will have a core focus on post-sale relationships including enablement, service performance, renewals and upselling, and supporting the overall customer experience. • They’ll be accountable for supporting and identifying incremental sales and retaining existing revenue, by proactively reaching out to customers and introducing them to new product enhancements, service developments, pricing initiatives and other benefits of the Megaport proposition. • The position will sit within the wider Integrated Accounts Team sitting and will be aligned as a pod with Direct Sales Executives and Solutions Architects in North America. The CSM plays an integral role on the team, and ultimately, they’ll be responsible for providing ongoing commercial interaction for a designated customer base, aiming to expand, retain and develop increased value from this nominated account list. • Tasked with supporting and delivering on Megaport’s value proposition, you will continually strive to drive quick time to value and customer intimacy by leveraging Megaports portfolio of solutions.

🎯 Requirements

• 3+ years experience within the Enterprise software market, Cloud SaaS or Internet/Telecommunications industries. • 3+ years experience in an Account Management or Customer Success role. • Proven ability to work in a fast-paced technical environment, with multiple tasks or goals. • Strong verbal and written communication skills, as well as the ability to collaborate and work effectively across internal and external organizations. • Demonstrable ability to identify customer needs, appreciate and understand the customers’ service issues, or “pain points”, and present a suitable solution. • Ability to deliver revenue results and operate in a consultative-based selling approach. • Ability to work with the wider Megaport teams to focus on revenue generation and results. • Maintain records, reports and data as per the Megaport models, with a focus on revenue retention from the existing agreed customer list. • Strong verbal and written communication skills are a must, as well as the ability to work effectively across internal and external organizations. • Experience in proposing or deploying cloud and virtualized compute solutions in enterprise customer environments is highly desired.

🏖️ Benefits

• Flexible working environments. • 4 weeks paid annual leave. • Birthday leave. • Generous study and training allowance + 5 days paid study leave. • Creative, fun, and contemporary workspaces. • Motivated a team of industry experts and new talent. • Celebrated success with ‘Legend’ and ‘Kudos’ Awards. • Health and wellness program