Cala Health
Cala Health is a company specializing in developing non-invasive wearable medical devices for treating action hand tremors, particularly in individuals with essential tremor and Parkinson’s disease. Their flagship product, the Cala kIQ™ System, is FDA-cleared and utilizes TAPS (Transcutaneous Afferent Patterned Stimulation) Therapy to provide effective tremor relief. The company offers comprehensive support for therapy adoption, including a patient portal for therapy data insights and resources for providers. Cala kIQ™ is covered by Medicare and the VA, facilitating access for qualifying patients. Cala Health focuses on empowering individuals with tremor through innovative and personalized therapeutic solutions.
Wearables • Digital Health • Neuroscience • Medical Device • Neuromodulation
Customer Success Specialist
5 days ago
🇺🇸 United States – Remote
💵 $68k - $93k / year
⏰ Full Time
🟡 Mid-level
🟠 Senior
🏆 Customer Success
🦅 H1B Visa Sponsor
Cala Health
Cala Health is a company specializing in developing non-invasive wearable medical devices for treating action hand tremors, particularly in individuals with essential tremor and Parkinson’s disease. Their flagship product, the Cala kIQ™ System, is FDA-cleared and utilizes TAPS (Transcutaneous Afferent Patterned Stimulation) Therapy to provide effective tremor relief. The company offers comprehensive support for therapy adoption, including a patient portal for therapy data insights and resources for providers. Cala kIQ™ is covered by Medicare and the VA, facilitating access for qualifying patients. Cala Health focuses on empowering individuals with tremor through innovative and personalized therapeutic solutions.
Wearables • Digital Health • Neuroscience • Medical Device • Neuromodulation
📋 Description
• The Customer Success Specialist will act as a professional representative of our organization to users of Cala Health products and services. • This role involves working closely with customers to understand their needs, provide training and support for our patients, and ensure maximum value for our products.
🎯 Requirements
• Bachelor’s degree or higher required. • 3+ years medical device experience or healthcare experience including direct customer interaction. • Demonstrated track record of outstanding customer focus. • Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and internal teams. • Proficiency with customer relationship management (CRM) software and other relevant tools. • Proven problem-solving skills.
🏖️ Benefits
• Robust benefits package.
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