Customer Success Specialist

6 days ago

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Cala Health

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Wearables • Digital Health • Neuroscience • Medical Device • Neuromodulation

51 - 200

Description

• Establish and maintain superior relationships with patients • Act as a knowledgeable company representative • Develop and maintain superior knowledge of company products • Maintain awareness of internal activities and developments in other functional areas • Provide product support to any customer of Cala products • Responsible for accurate and timely documentation of required interactions • Provide product training to patients, and study participants • Act as a subject matter expert and training resource for internal customers • Educate customers regarding product features and benefits • Act as a patient advocate • Support new and emerging business models • Work closely with marketing, product development and sales to develop and refine messaging • Support Territory Managers as needed

Requirements

• Bachelor’s degree or higher required • 3+ years medical device experience or healthcare experience including direct customer interaction • Demonstrated track record of outstanding customer focus • Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and internal teams • Proficiency with customer relationship management (CRM) software and other relevant tools • Proven problem-solving skills

Benefits

• Robust benefits package