Manager - Enterprise Customer Success

3 days ago

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Cresta

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Cresta is an enterprise-grade AI platform designed to enhance the performance of contact centers by integrating human and virtual agents. The company provides tools such as Conversation Intelligence, Agent Assist, and Virtual Agents, which leverage real-time generative AI to improve customer experiences, drive revenue growth, and boost agent productivity. Through its AI platform, Cresta helps businesses in industries like finance, telecommunications, and retail to reduce costs and increase efficiency by transforming customer interactions into actionable insights. By focusing on behaviors that drive business outcomes, Cresta aims to elevate the standard of customer service and maximize return on investment for its clients.

AI • Machine Learning • Voice • Chat • Contact Center

201 - 500 employees

Founded 2017

🤖 Artificial Intelligence

🏢 Enterprise

📡 Telecommunications

📋 Description

• Cresta is on a mission to turn every customer conversation into a competitive advantage by unlocking the true potential of the contact center. • Join us on this thrilling journey to revolutionize the workforce with AI. • As the Manager of Customer Success at Cresta, you'll be at the forefront of driving customer success and fueling business growth. • Lead and nurture a high-performing team of Customer Success Managers, build strong customer relationships, and take ownership of retention and expansion efforts within our Enterprise segment. • Seeking a proactive, results-driven individual with a proven track record of thriving in fast-paced, high-growth environments. • Ideal candidate will have experience managing and scaling customer success teams, exceptional communication skills, and a deep ability to understand and address the unique needs of each customer.

🎯 Requirements

• Proven leadership experience in Customer Success or a similar leadership role in a technology company. • Expertise in recruiting, training, and mentoring a high-performing Customer Success team. • Deep understanding of customer success frameworks, methodologies, and industry best practices. • Ownership of business outcome metrics such as Gross Renewal Rates and Net Dollar Retention • Excellent communication and interpersonal skills, with the ability to build and maintain strong relationships with customers and internal stakeholders. • Ability to guide and support CSMs through strategic account management and serve as an executive sponsor for key client relationships. • Eagerness to learn and advise in the contact center space and provide thought leadership

🏖️ Benefits

• We offer Cresta employees a variety of medical, dental, and vision plans, designed to fit you and your family’s needs • Paid parental leave to support you and your family • Monthly Health & Wellness allowance • Work from home office stipend to help you succeed in a remote environment • Lunch reimbursement for in-office employees • PTO: Flexible