Customer Success Manager - Government

March 21

⛰️ Colorado – Remote

Although this job is listed in Colorado, this company may be open to hiring remote in other states.

🦌 Connecticut – Remote

Although this job is listed in Connecticut, this company may be open to hiring remote in other states.

+2 more states

⛰️ Colorado – Remote 🦌 Connecticut – Remote 🗽 New York – Remote 🍁 Vermont – Remote

💵 $104.3k - $193.7k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

🦅 H1B Visa Sponsor

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Thomson Reuters

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Thomson Reuters is a global content and technology company that provides professionals with reliable and accurate solutions across the legal, tax and accounting, international trade, and risk management sectors. The company offers a range of products including legal research tools, tax preparation software, compliance and regulatory solutions, and media services like Reuters for global news. With significant investments in generative AI, Thomson Reuters continues to innovate in helping professionals optimize their workflows and enhance their decision-making. Their platforms serve various industries such as law firms, corporations, tax professionals, and media organizations, providing essential tools that combine powerful technology with in-depth expert content.

Intelligent Information • Accounting • Legal • Tax • Media

10,000+ employees

Founded 2008

💸 Finance

📱 Media

☁️ SaaS

📋 Description

• The Customer Success Manager will act as a trusted advisor to customers, focusing on understanding their business needs, developing tailored use cases, and ensuring successful adoption of Thomson Reuters’ solutions. • Develop and Drive Use Cases: Collaborate with customers to identify their specific business challenges and design tailored use cases that demonstrate the value of Thomson Reuters’ legal products. • Drive Adoption and Value Realization: Partner with customers to ensure seamless integration of use cases into their workflows, leveraging internal training resources as needed. • Build and Strengthen Relationships: Engage regularly with customers to understand their goals and provide strategic guidance, acting as their trusted advisor throughout the customer journey. • Provide Strategic Guidance: Identify opportunities to optimize customer outcomes by recommending best practices and aligning solutions to business objectives. • Enhance Retention and Satisfaction: Proactively address customer needs, identify opportunities for expansion, and develop strategies to reduce churn and drive satisfaction. • Advocate for Customer Needs: Serve as the voice of the customer by sharing feedback with internal teams, including Product and Engineering, to influence future enhancements and features. • Collaborate Across Teams: Partner with Sales, Marketing, and Support teams to align on customer objectives and deliver a seamless experience.

🎯 Requirements

• You have a law degree, formal legal education, or substantial experience working with law firms, attorneys, or legal professionals. • For this role, we are specifically looking for those with experience in the courts working with judges or in a clerkship or working for government agencies, such as, the FBI, DOJ, etc. • Additionally, you have experience in Customer Success, Account Management, or a related role, ideally within SaaS or subscription-based business models. • Proven ability to understand customer-specific use cases and recommend tailored solutions that address their business challenges and objectives. • Familiarity with legal technology or AI-driven platforms, with a willingness to stay ahead of advancements in legal tech. • Strong interpersonal and communication skills, with a proven ability to build trusted relationships and act as a strategic advisor to customers. • A proactive, personable approach to problem-solving, with a focus on delivering measurable outcomes and ensuring customer satisfaction. • Experience working cross-functionally with Sales, Product, Marketing, and Support teams to achieve mutual goals and enhance the customer journey.

🏖️ Benefits

• Comprehensive benefit plans; flexible and supportive benefits for work-life balance: flexible vacation, two company-wide Mental Health Days Off; work from another location for up to a total of 8 weeks in a year, 4 of those weeks can be out of the country and the remaining in the country • Headspace app subscription • retirement, savings, tuition reimbursement, and employee incentive programs • resources for mental, physical, and financial wellbeing. • Globally recognized and award-winning reputation for equality, diversity and inclusion, flexibility, work-life balance, and more. • LinkedIn Learning access; internal Talent Marketplace with opportunities to work on projects cross-company; Ten Thousand Coffees Thomson Reuters café networking. • Ten employee-driven Business Resource Groups; two paid volunteer days annually; Environmental, Social and Governance (ESG) initiatives for local and global impact. • access to Employee Assistance Program; Group Legal Identity Theft Protection benefit paid 100% by employee; access to 529 Plan; commuter benefits; Adoption & Surrogacy Assistance; Tuition Reimbursement; and access to Employee Stock Purchase Plan.