Customer Success Manager

6 days ago

Apply Now

Receive Emails with Similar Jobs

VideaHealth

WebsiteLinkedInAll Job Openings

VideaHealth is a leading innovator in dental artificial intelligence, providing advanced AI solutions to dental practices. The company has been selected as the official dental AI partner for Dentalcorp and offers a platform that enhances diagnostics, streamlines workflows, and offers AI-powered insights. VideaAI, their trusted AI platform, helps dental clinicians detect diseases early, improve case acceptance rates, and make data-driven decisions with AI-powered insights. By offering patient-friendly visualizations and increasing treatment acceptance, VideaHealth aims to enhance patient care and accelerate practice performance for dental service organizations and clinicians.

51 - 200 employees

🤖 Artificial Intelligence

⚕️ Healthcare Insurance

☁️ SaaS

📋 Description

• VideaHealth is a cutting-edge AI-powered solution for dentistry, developed by a team of business operators, engineers, AI scientists, and clinicians spun out of MIT. • Our mission is to deliver an exceptional VideaHealth client experience. • Responsibilities include clinical team onboarding, driving product adoption, and developing client relationships. • Requires client success experience, preferably in healthcare or digital therapeutics.

🎯 Requirements

• 3+ years client success experience • Dental, DSO, healthcare industry, digital therapeutics, or digital healthcare background • Start-up experience and ability to operate in a fast paced, ambiguous environment • Ability to solve problems quickly and creatively in a highly collaborative environment • Adept at managing multiple stakeholders internally and externally with differing seniority • Proven track record of exceeding ARR goals and client satisfaction across a book of business • Ability to develop strategic client strategies to support retention and client growth via cross-selling or up-sell initiatives • Strong customer data analysis skills highlighted by ability to take learnings and turn them into actionable insights and tactics that drive product adoption • Highly organized, able to multitask, and easily adapts and responds to change • Strong communication skills. Ability to simplify and convey complex information in a confident and articulate manner while effectively communicating across various target audiences • Comfortable conducting product demonstrations and presenting virtually or in-person • Growth mindset: always looking for an opportunity to learn, grow, and give/receive feedback • Willingness to travel up to 40% including internationally • EST/CT time zone preferred