Customer Success Manager

October 31

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VideaHealth

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Description

• About Us: VideaHealth is a cutting-edge AI-powered solution for dentistry... • About the Position: We are looking for a Customer Success Manager to join our growing team,... • Key Responsibilities: Clinical team onboarding, training and support, Ability to engage dental clinical teams driving VideaAI product adoption via a consultative approach,...

Requirements

• 3+ years client success experience • Dental, DSO, healthcare industry, digital therapeutics, or digital healthcare background • Start-up experience and ability to operate in a fast paced, ambiguous environment • Ability to solve problems quickly and creatively in a highly collaborative environment • Adept at managing multiple stakeholders internally and externally with differing seniority  • Proven track record of exceeding ARR goals and client satisfaction across a book of business • Ability to develop strategic client strategies to support retention and client growth via cross-selling or up-sell initiatives • Strong customer data analysis skills highlighted by ability to take learnings and turn them into actionable insights and tactics that drive product adoption • Highly organized, able to multitask, and easily adapts and responds to change • Strong communication skills. Ability to simplify and convey complex information in a confident and articulate manner while effectively communicating across various target audiences • Comfortable conducting product demonstrations and presenting virtually or in-person • Growth mindset: always looking for an opportunity to learn, grow, and give/receive feedback • Willingness to travel up to 40%