Customer Success Manager

5 days ago

🦞 Maine – Remote

Although this job is listed in Maine, this company may be open to hiring remote in other states.

🍂 Massachusetts – Remote

Although this job is listed in Massachusetts, this company may be open to hiring remote in other states.

+1 more states

🦞 Maine – Remote 🍂 Massachusetts – Remote 🤠 Texas – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

🦅 H1B Visa Sponsor

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athenahealth

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athenahealth is a provider of healthcare software solutions focused on enhancing clinical effectiveness, patient experience, and financial performance. Its flagship product, athenaOne, is an all-in-one solution that includes electronic health records (EHR), revenue cycle management (RCM), and patient engagement tools. The company offers tailor-made solutions for various healthcare providers, ranging from small practices to large health systems and specialities like behavioral health and pediatrics. athenahealth also provides payer solutions, advisory services, and platform services to improve patient outcomes and reduce costs, while ensuring a highly reliable service with 99. 98% uptime. Their solutions also incorporate AI-powered features like Ambient Notes to streamline clinical documentation. With a focus on interoperability and efficiency, athenahealth aims to simplify healthcare delivery and improve outcomes for both providers and patients.

Revenue Cycle Management • Patient Engagement • Medical Billing • Care Coordination • Population Health Management

5001 - 10000 employees

Founded 1997

⚕️ Healthcare Insurance

☁️ SaaS

🤖 Artificial Intelligence

💰 Post-IPO Equity on 2017-05

📋 Description

• Responsible for ensuring the complete post-sale success and satisfaction of assigned athenahealth customers • Develop and maintain strong relationships with customer’s operational leadership • Ultimate accountability for customer satisfaction and revenue retention • Tailor success plans for each customer • Proactively anticipate and identify risks and opportunities • Ensure ongoing adoption of customer’s existing athenahealth products • Drive initiatives and mitigate risk & issue management • Apply project management and cross-departmental influence

🎯 Requirements

• Bachelor’s Degree preferred • 5 – 8 years of professional experience including working knowledge of healthcare revenue cycle and/or EMR in a sales, services, or operations role • Executive-level communication and interpersonal skills • Ability to effectively navigate and mediate conflict and foster honest dialogue • CRM Experience (specifically, Salesforce.com and Gainsight) • Experience with and knowledge of athenaOne services • Service and relationship experience with athena customers

🏖️ Benefits

• Commuter support • Employee assistance programs • Tuition assistance • Employee resource groups • Collaborative workspaces • Events throughout the year including book clubs, external speakers, and hackathons • Flexible work-life balance