Customer Success Architect

4 days ago

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Veeam Software

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Veeam Software is a global leader in data resilience and protection, offering self-managed data protection software for hybrid and multi-cloud environments. Their Veeam Data Platform provides comprehensive solutions for data backup, recovery, and security, featuring zero-trust principles and AI-powered tools for data intelligence. Veeam's offerings include secure backup and storage services for platforms such as Microsoft 365, AWS, and Google Cloud, supporting diverse workloads including virtual, physical, and SaaS environments. With a reputation for innovation and customer trust, Veeam serves a broad range of industries, ensuring data resilience against disruptions such as ransomware attacks. Their solutions enable businesses to achieve data freedom, secure storage, and efficient management, reinforcing their position as a top vendor in enterprise backup and recovery software worldwide.

Data Protection • Virtual Environment Management • Data Management • Backup • Backup and Recovery

5001 - 10000 employees

Founded 2006

☁️ SaaS

🔒 Cybersecurity

🏢 Enterprise

💰 Private Equity Round on 2019-01

📋 Description

• Veeam®, the #1 global market leader in data protection and ransomware recovery, is on a mission to empower every organization to not just bounce back from a data outage or loss but bounce forward. • With Veeam, organizations achieve radical resilience through data security, data recovery, and data freedom for their hybrid cloud. • The Veeam Data Platform delivers a single solution for cloud, virtual, physical, SaaS, and Kubernetes environments that gives IT and security leaders peace of mind that their apps and data are protected and always available. • Join our global Customer Success team as a Veeam Kasten Customer Success Engineer and become a trusted advisor for our select customers.

🎯 Requirements

• 6+ years of related customer-facing experience in technical consulting, technical escalation, technical Support, Customer Success, and/or technical account management. • Proven proficiency with Kubernetes-based environments is required. • Strong technical knowledge of networking, cloud-native architectures, Kubernetes, Docker and data protection (backup, recovery, and disaster recovery). • Expert in Linux administration • Deep knowledge of bash or similar Linux scripting languages and using them effectively during troubleshooting of customer problems, and engineering interactions. • Kubernetes certifications (CKA or CKAD) • Entrepreneurial mindset with a strong work ethic, resourcefulness, and “get it done” attitude. • Ability to thrive in a fast-paced environment handling multiple calls per day with immediate follow up. • High level of business acumen and experience working customers of all business and knowledge levels. • Ability to manage multiple customer accounts and projects simultaneously. • Excellent communication skills in English, both spoken and written, is required; additional languages are a plus. • Willingness to travel up to 20%