Customer Success Manager - Enterprise
2 days ago
Description
• Advise and guide platform users to ensure successful onboarding and adoption of product. • Establish strong relationships with customer leaders to integrate Crossbeam into their strategy. • Develop customer-facing Success Plans outlining objectives and strategies. • Coach and educate customers on best practices for successful use of Crossbeam. • Troubleshoot technical issues in partnership with product and engineering teams.
Requirements
• Customer success experience at a fast-paced, high-growth international SaaS company. • At least 5 years experience as a customer success manager at a SaaS company. • Data driven individual experienced in reporting on metrics and understanding key KPIs.
Benefits
• Health Care Plan (Medical, Dental & Vision) • Flexible PTO Policy • Parental leave • Stock Option Plan • 401k Plan + Match • Learning & Development Budget • Remote Work Options • Generous Wellness Stipend
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