Client Success Manager

3 days ago

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Cirtuo

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Procurement Transformation • Procurement HR development • Category Management • Supplier Management • Risk Management

51 - 200 employees

🏢 Enterprise

☁️ SaaS

Description

• Interacting with clients to ensure their success • Becoming an expert in the Cirtuo solution to deliver support • Onboarding new clients and providing support during the implementation process • Driving user adoption and leading change management within client organizations • Building and maintaining strong relationships with key client stakeholders • Monitoring and reporting on clients' overall well-being, tracking key health and usage indicators • Serving as a point of escalation for key client issues • Driving client advocacy through case studies and references • Identifying opportunities for further growth within clients

Requirements

• Deep knowledge and expertise in category management • Excellent oral and written communication skills • 3-7 years of experience in strategic procurement, preferably from a top tier consulting firm • Excellent strategic thinking and negotiation skills • Knowledge in verticals such as industrial manufacturing, pharma, food and beverage industries (ideally) • Self-motivated, proactive team player with innovative ideas to inspire customer loyalty • Experience in business transformation initiatives is a strong plus • Skillful at building long term relationships with executives and key stakeholders • Proficiency in leading and facilitating executive meetings and workshops • Passion for making customers successful • Strong analytical thinking and organizational skills

Benefits

• A competitive base salary plus a very attractive bonus • Opportunity for rapid advancement within the company • Continuous training on the job from leading thinkers in the procurement industry • Chance to work with Fortune 500 companies at the heart of their Procurement value transformation • Ability to influence the future development and direction of a global leader in Procurement technology