Customer Success Manager

Yesterday

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New Enterprise Associates (NEA)

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Technology • Energy • Healthcare • Education • Consumer

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Description

Drive conversion, feature adoption, retention, and expansion among our most valuable customers by understanding their business needs, defining success criteria, and helping them achieve their goals Develop a communication cadence with customers to stay in-the-know about adoption trends, sentiment, and overall account health Uncovering opportunities for deeper engagement expansion opportunities Motivate customers to act as Timescale advocates (e.g., securing testimonials, case studies, and other references) Collaborate closely with cross-functional teams to support trial customers, conversions, and expansion opportunities (e.g., engineering, product, marketing, etc.) Act as the voice of the customer to provide actionable feedback to the other teams regarding product and service improvements Work with accounts of all sizes, from our largest customers to up-and-coming startups

Requirements

3-5 years of experience in a Customer Success, Onboarding, account/relationship Management, or similar role at a Saas Company Experience working with developers tools or technical products is a must Experience collaborating with your internal Sales and/or support team to understand client needs and communicate product feedback Experience building and maintaining relationships, while working to mitigate churn and drive adoption and renewals You excel at collaborating with internal Sales and/or Support teams to understand client needs and effectively communicate product feedback. Experience using Salesforce, Outreach, and HubSpot is preferred.

Benefits

Flexible PTO and family leave Fridays off in August 😎 Full remote work from almost anywhere Stock options Monthly WiFi stipend Professional development and educational benefits 📚 Premium insurance options for you and your family (US employees)