Customer Success Manager

4 days ago

Apply Now

Receive Emails with Similar Jobs

New Enterprise Associates (NEA)

WebsiteLinkedInAll Job Openings

Technology • Energy • Healthcare • Education • Consumer

51 - 200 employees

Founded 1977

💸 Finance

🤖 Artificial Intelligence

Description

• Drive conversion, feature adoption, retention, and expansion among customers • Develop a communication cadence with customers • Uncover opportunities for deeper engagement • Motivate customers to act as Timescale advocates • Collaborate closely with cross-functional teams • Act as the voice of the customer • Work with accounts of all sizes

Requirements

• 3-5 years of experience in a Customer Success, Onboarding, account/relationship Management, or similar role at a Saas Company • Experience working with developers tools or technical products is a must • Experience collaborating with your internal Sales and/or support team to understand client needs and communicate product feedback • Experience building and maintaining relationships, while working to mitigate churn and drive adoption and renewals • You excel at collaborating with internal Sales and/or Support teams to understand client needs and effectively communicate product feedback. • Experience using Salesforce, Outreach, and HubSpot is preferred.

Benefits

• Flexible PTO and family leave • Fridays off in August 😎 • Full remote work from almost anywhere • Stock options • Monthly WiFi stipend • Professional development and educational benefits 📚 • Premium insurance options for you and your family (US employees)