Client Experience Manager

5 days ago

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Deft, a Summit company

WebsiteLinkedInAll Job Openings

Colocation • Hybrid Cloud • Private Cloud • Managed Data Center Services • IT Infrastructure

51 - 200 employees

Founded 1999

🏢 Enterprise

☁️ SaaS

💰 Pre Seed Round on 2022-01

Description

• At Summit, we're on the lookout for talent that doesn't just think "outside the box," but brings their own unique perspective to the table. • With our relentless pursuit of excellence and curiosity, we lead innovation in our industry. • We humanize technology by actively listening to our clients, crafting tailored proposals, and delivering on the promise of technology with precision and purpose. • As the Client Experience Manager at Summit, your role is all about people – ensuring our clients receive top-notch service and support from our dedicated Client teams. • You’re not just overseeing daily operations; you're leading a group of individuals who are committed to going above and beyond for our clients every day. • Your focus is on fostering a culture of excellence, where continuous improvement is not just a buzzword but a way of life. • You’ll be the driving force behind our efforts to align our Client Experience department with Summit's broader goals and objectives, ensuring that every interaction with our clients reflects our commitment to their success.

Requirements

• Minimum of 5 years of experience in customer service or customer experience management, with at least 3 years in a leadership role. • Proven track record of successfully leading and developing high-performing teams. • Excellent communication, interpersonal, and problem-solving skills. • Strong analytical and decision-making abilities, with the ability to analyze data and make strategic recommendations. • Experience working in a fast-paced, dynamic environment, with the ability to adapt to changing priorities and deadlines. • Knowledge of CRM systems and customer service best practices.

Benefits

• Flexible Time Off • 401k with an employer match • free employee collocation and cloud account • Life Insurance/Long Term Disability • Health Insurance • Vision Insurance • Dental Insurance • fun and casual work environment