Customer Success Manager - Growth

January 1

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AcuityMD

WebsiteLinkedInAll Job Openings

11 - 50 employees

⚕️ Healthcare Insurance

☁️ SaaS

🏢 Enterprise

Description

• AcuityMD is a software and data platform that accelerates access to medical technologies. • Customer Success Managers are trusted advisors to key stakeholders at our accounts, delivering strategic insights to drive their business initiatives. • This role will be primarily responsible for guiding users and organizations through ongoing platform adoption and value recognition. • Customer Success Managers develop deep and personal relationships with our user base, driving user adoption across the organization and ensuring retention and renewal of each account.

Requirements

• You have deep experience in Customer Success for Enterprise SaaS and/or in the Medical Technology industry. • You’re able to develop close personal relationships with customers and colleagues through empathy and deep curiosity. • You have the eagerness to learn and dig deep into technical aspects of the platform. • You are a patient and active listener. • You’re proactive and self-driven, and bring infectious energy and resiliency. • You are an excellent verbal and written communicator (email & PPT). • You’re highly organized with ability to multi-task and prioritize different assignments. • You are comfortable with change (tooling, processes, etc)

Benefits

• Ground floor opportunity: Join a high growth startup, backed by world class investors across Enterprise SaaS and Medical Devices (Benchmark, Redpoint Ventures, and Ajax Health). • Competitive compensation with equity upside. • Learning Budget: Reimbursements for relevant learning and up-skilling opportunities. • Paid Health and Dental Plans: We offer 100% paid health and dental plans for all employees and 75% paid for our employees' dependents. • Home Office Stipend: $1000 to invest in remote office equipment and WiFi reimbursement. • Optional Team Retreats: We meet in-person multiple times per year for co-working and social gatherings. • Remote work: AcuityMD is committed to supporting full-remote flexibility for employees in the US. We provide a work-from-home stipend for all employees. • Unlimited vacation: Generous time off and flexible hours give you the freedom to do your best work. • Parental Leave: 6-12 weeks of fully-paid, flexible parental leave.