Customer Success Specialist

December 31, 2024

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SilverSky

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Managed Detection & Response • Vulnerability Management • Managed Endpoint Detection & Response • Email Protection Services • Security Device Management

201 - 500 employees

🔒 Cybersecurity

🏢 Enterprise

📋 Compliance

💰 $31.5M Corporate Round on 2021-10

Description

• The CS Microsoft Licensing Executive will manage and advise on all aspects of Microsoft licensing for customers. • Ensure compliance, cost optimization, and alignment with the latest Microsoft licensing programs. • Collaborate with sales and customer success teams to deliver value-driven licensing strategies.

Requirements

• Extensive knowledge of Microsoft licensing programs, including enterprise agreements, Microsoft 365, Azure, and volume licensing. • Proven experience in a licensing, customer success, or sales support role, ideally within a SaaS or technology environment. • Strong analytical and problem-solving skills with the ability to interpret complex licensing data. • Excellent communication and interpersonal skills, with a talent for explaining technical concepts to non-technical audiences. • Proficiency in tools like Microsoft Excel, CRM platforms, and licensing management software. • Ability to manage multiple clients and projects in a fast-paced environment. • Microsoft Certified: Fundamentals or higher (e.g., Azure, Microsoft 365). • Experience in the cybersecurity industry or with SaaS solutions. • Familiarity with licensing for hybrid or multi-cloud environments. • Exceptional communication, organizational and time management skills. • Analytical mindset with problem-solving abilities. • Customer-centric attitude with a focus on delivering value. • Ability to work independently and collaboratively in a fast-paced environment

Benefits

• Competitive salary and benefits package, including Bupa Health Insurance • Remote / Flexible working • Collaborative and supportive team environment