PatientNow
PatientNow is a comprehensive software solution designed specifically for the aesthetics and wellness industry, including med spas, plastic surgery, dermatology, and weight loss practices. It offers an all-in-one platform that integrates electronic medical records (EMR), practice management, patient engagement tools, payments, and digital marketing services to streamline operations and enhance patient care. By utilizing AI and automated marketing strategies, PatientNow helps practices attract and retain patients while boosting efficiency and revenue. The platform also features tools for before and after photography, flexible financing options, and seamless integration with medical practice systems, making it a vital tool for modernizing and managing aesthetic practices effectively.
Patient Acquisition and Retention (PAR) • Practice Management Software • EMR • Scheduling • Memberships
Client Success Manager
February 22
PatientNow
PatientNow is a comprehensive software solution designed specifically for the aesthetics and wellness industry, including med spas, plastic surgery, dermatology, and weight loss practices. It offers an all-in-one platform that integrates electronic medical records (EMR), practice management, patient engagement tools, payments, and digital marketing services to streamline operations and enhance patient care. By utilizing AI and automated marketing strategies, PatientNow helps practices attract and retain patients while boosting efficiency and revenue. The platform also features tools for before and after photography, flexible financing options, and seamless integration with medical practice systems, making it a vital tool for modernizing and managing aesthetic practices effectively.
Patient Acquisition and Retention (PAR) • Practice Management Software • EMR • Scheduling • Memberships
📋 Description
• Build strong relationships with PatientNow software customers • Drive customers toward positive business outcomes • Responsible for meeting KPIs across their business • Meet and exceed gross revenue retention targets • Surface customer advocates and engage with customers through proactive business reviews • Manage a series of personal and automated touchpoints and drive ongoing customer experiences • Manage a diverse customer portfolio • Promote and deliver best practice content and guidance • Engage in team-wide training exercises • Identify at-risk customer segments and execute customer save strategies • Align with Customer Experience organization initiatives
🎯 Requirements
• Prior Software Client Success Management experience • Scaled Client Success preferred • Proper phone etiquette • Prior experience with EMR and Practice Management software • Ability to use ChurnZero Customer Success Management Software to track and manage customer journey • Effective discovery skills • Ability to speak and write clearly and accurately • High standards for personal and team accountability • Sense of ownership
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