Customer Success Manager

October 1

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DearDoc

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Healthcare Marketing

51 - 200

Description

• Who we are... • Great Places to work 2022 and 2023 • DearDoc provides top doctors with a suite of technology and marketing tools, allowing them to run their practices more efficiently, so that they can give their full attention to their patients. DearDoc works endlessly to ensure that every practice is given whatever they need to run smoothly, and more importantly, to continuously grow with new patients. We are a passionate and hard-working team, dedicated to the 4,500+ practices who use our technology and working to innovate the healthcare space each and every day. • Working with teammates all over the world, we enjoy the autonomy and innovation of a startup environment where people rally around a shared vision, advance quickly within the company, and are invigorated by our fun, fast-paced culture. Truly…we have a LOT of fun. • We’ve been doing this since 2019 and we’d like to think we’re pretty good at it. We are always looking for people who will make us better. • Location: Remote US • Salary Range: $50K base plus quarterly $16k bonus, OTE of $66k/year • With room to overachieve with accelerators

Requirements

• Minimum of 1-2 year experience in a sales OR a revenue-driven customer success or account management role • Proven ability to manage a large book of business - you are not intimidated by 100+ accounts • Ability to deepen the relationship with clients through consistent upsell/cross-sell opportunities - you’re not afraid to advocate for DearDoc products and sell additional tools/products to help our practices accomplish their business needs! • Success in a high-growth environment and adaptable to change • Can make a challenge into an opportunity • Ability to ensure client satisfaction, balance customer expectations, and negotiate successful resolutions • Experience collaborating with various internal teams to push projects through completion in a timely manner • Strong project management with a strict attention to detail • Deep customer empathy and emotional intelligence • Keen eye for opportunities to increase revenue • Impeccable attention to detail to perform the highest quality of work • Great interdepartmental communication skills • Understanding of customer experience with a product • Resilient and hardworking (GRIT) • A positive, polite, confident, sincere and friendly disposition • The ability to solve problems & to think dynamically • Adaptability – we’re growing and evolving, and the rocket ship is about to take off • Ability to think differently • Team Player

Benefits

• Medical, Dental, Vision, 401(k) Match • Unlimited PTO • Commuter Benefits • Mental Health Benefits • Wellness Benefits • HealthAdvocate Services • Teladoc Services • CitiBike Membership