Customer Success Consultant - Americas

Yesterday

Apply Now

Receive Emails with Similar Jobs

XTM International

WebsiteLinkedInAll Job Openings

XTM provides the world's leading Translation Platform, comprising of XTM Cloud, XTRF, and Rigi

Web based translation tools • XML translation • Open Standards • Translation technology • Cloud-based CAT tools

201 - 500

💰 Private Equity Round on 2021-02

Description

• Develop strong relationships with customers • Prepare Success Plans for assigned customer accounts • Lead structured success meetings with customers • Act as a trusted advisor and ensure understanding of customer needs • Provide expert coaching on success plans • Implement Success Plans and ensure alignment with internal teams • Conduct periodic check-ins to ensure customer satisfaction • Monitor customer satisfaction and execute proactive outreach • Achieve annual sales targets and KPIs related to customer account growth • Continuously build expertise across XTM products and assigned customers

Requirements

• 2+ years of work experience in a Customer Success, Account Manager, or other similar role either within the translation technology or translation/localization industry • Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level • Experience delivering client-focused solutions to achieve customer business outcomes, with a proven ability to deliver and grow customer value with enterprise technology solutions • Passion for customer success and experience achieving high levels of customer satisfaction • Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail • Self-motivated and self-disciplined to work successfully in a remote environment • Enthusiastic and “can do” attitude

Benefits

• Attractive commission scheme • A dynamic, international working environment • Training and personal development opportunities • Working with experts in the field of language technology and localization • Participation in international conferences and industry leading events • Remote working