Client Success Specialist - Criminal Law

August 20

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Description

β€’ Demonstrating a commitment to clients by providing excellent customer service from initial conversation to end results β€’ Managing the company's client relationships in the field of criminal law, including, but not limited to, calling, scheduling, and following up in regards to consultations, appointments, and billing β€’ Utilizing your sales expertise to identify opportunities for upselling and cross-selling legal services β€’ Handling a high volume of telephone calls and inquiries related to criminal law β€’ Identifying and providing solutions to complex and diverse client-related issues in the criminal law field β€’ Explaining the company's criminal law services to potential clients and highlighting the unique value proposition β€’ De-escalating situations using compassion and empathy with clients facing criminal law issues β€’ Collaborating with the legal team to ensure effective delivery of services and client satisfaction β€’ Showcasing excellent communication, organizational, and time management skills β€’ Working independently, prioritizing, and multitasking as necessary in a remote work environment β€’ Staying updated with the latest developments and trends in criminal law to better serve clients

Requirements

β€’ Prior experience in a customer service or client-facing role, preferably within the criminal law industry β€’ Proven sales experience and expertise in upselling and cross-selling legal services β€’ Excellent communication and interpersonal skills, with the ability to build rapport with clients β€’ Strong knowledge of criminal law and legal procedures β€’ Up-to-date resume complete with relevant experience, including 1-2 years in a criminal law setting β€’ Cover letter highlighting your skillset and experience in sales and criminal law β€’ Bilingual preferred

Benefits

β€’ Competitive salary (USD) β€’ Work From Home β€’ Flexible hours

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