Client Success Manager

February 5

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FiscalNote

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FiscalNote is a leading provider of policy and global intelligence solutions that help organizations and governments navigate complex political, corporate, and regulatory landscapes. Their solutions include policy tracking, issue management, advocacy, and geopolitical risk analysis, which are designed to provide actionable insights and facilitate informed decision-making for various stakeholders including government agencies, congressional offices, and public affairs professionals. FiscalNote provides tailored products and solutions across multiple industries, enhancing the ability to manage global and local legislative activities, compliance, and advocacy initiatives.

Legislative Forecasting • Legislative Tracking and Analysis • Regulatory Product • Legislator Analytics • Government Risk

501 - 1000 employees

Founded 2013

🏢 Enterprise

📋 Compliance

🏛️ Government

📋 Description

• The Client Success Manager will engage with a portfolio of clients to ensure they get the best value from FiscalNote: Global Intelligence products and services. • These services are primarily from the FrontierView brand. • The focus of the role is to drive product adoption and usage, and thereby to help client retention and expansion. • All Client Success Manager activities are related to helping customers achieve their goals through effective use of Frontierview's services. • The Client Success Manager needs to be proactive, a relationship builder, and must be comfortable ensuring a customer’s business objectives are achieved through the full utilization of multiple products by end users.

🎯 Requirements

• 2+ years of customer success/support experience. • Experience conducting effective consultative conversations. • Experience and demonstrable success in engaging with clients, including individuals at prestigious organisations and those at executive level. • A proactive, solution-oriented approach to problem solving. • Fluency in the English language is essential. • Fluency in Spanish is highly desirable. • Experience delivering one-on-one product demonstrations or training to customers. • Superior presentation skills and numeracy skills; facility with Excel and GSuite. • Strong written and verbal communication skills. • Proven ability to multitask and attention to detail. • Familiarity with Salesforce, ChurnZero or equivalent CRM and CSM tools (desirable). • Experience of international relations, international business or policy-making (desirable).

🏖️ Benefits

• Competitive salaries • Retirement accounts • Equity packages • Comprehensive benefits packages