Associate - Customer Success and Community Outreach

January 29

🤠 Texas – Remote

Although this job is listed in Texas, this company may be open to hiring remote in other states.

💵 $85k - $100k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

🏆 Customer Success

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Pano AI

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Pano AI is a company focused on providing solutions for wildfire management by leveraging advanced technology. Their main product, Pano Rapid Detect, is a platform designed to aid fire professionals in detecting, confirming, and disseminating information about wildfires more quickly and effectively. Utilizing ultra-high-definition cameras, satellite data, AI, and deep learning, Pano AI helps to identify potential fire threats and confirm their existence in real time. They aim to improve response times to wildfires, significantly minimizing their destructive impact and protecting lives, property, and forests. Pano services are relevant for government and fire agencies, utilities, private landowners, and insurance companies.

11 - 50 employees

🤖 Artificial Intelligence

🔐 Security

🏛️ Government

📋 Description

• Pano AI seeks an Associate - Customer Success and Community Outreach to own the relationships, including outreach and onboarding, with community end-users such as fire authorities and disaster management agencies. • In this role, you will be high touch in communication and support with our direct and indirect customers both pre- and post-deployment. • We are looking for an excellent communicator with a high energy and process-driven mindset who can provide a superior customer experience. • This is an ideal job for someone with a background in the disaster management community (current or ex-fire fighter, emergency manager etc), who is passionate about the environment and wants to get into the business of climate resiliency. • This role is primarily geared towards end-users in Texas, so ideally you will be residing in the area. • Following years of increasingly catastrophic climate disasters, we’re now in the midst of one of the greatest paradigm changes in the past century with the entire disaster preparedness space being re-imagined and restructured. • This critical role within Pano’s customer success and community outreach team will help empower and accelerate this change. • You will help build and manage Pano’s “ground game” via installing a network of engaged end-users who respond to alerts from Pano stations.

🎯 Requirements

• BS or BA degree • 2+ years of experience in Wildfire, Forestry, and Disaster Management roles; strong preference for Federal wildland fire or state fire agency experience • 2+ years of professional experience in either training and development, sales/marketing, customer success/support, operations, or project management • Excellent communication skills • Friendly, enthusiastic, and positive attitude with strong interpersonal and outreach skills • Skilled at managing multiple high-priority projects, adept at multitasking, and maintaining meticulous attention to detail • Comfortable working in a SaaS environment with an understanding of Google Suite • Belief in Pano AI’s mission, empathy for the stakeholders we serve, a desire to excite our customers, and curiosity and interest in our technology • Able to travel approximately 10% to 20% • Preferably based in Texas

🏖️ Benefits

• Comprehensive health insurance • Paid time off • 401k • Stock options