Agiloft
Agiloft is a leading provider of enterprise contract lifecycle management (CLM) solutions designed to streamline and enhance the contracting process. Their Data-first Agreement Platform is a force multiplier that helps organizations reach agreements quickly and collaboratively, leveraging data to operate smarter and more transparently. Agiloft's offerings include integration hubs and an AI platform tailored for business services, healthcare, legal professionals, and procurement. With a high customer retention rate and recognition as a leader in the Gartner Magic Quadrant for CLM, Agiloft is known for its user-friendly no-code interface and robust service and support. The company emphasizes direct relationships and trust, promising to help clients 'Agree and Thrive.
Contract Management • Customer Support • BPM • CLM • Automation
201 - 500 employees
Founded 1991
🏢 Enterprise
☁️ SaaS
🤖 Artificial Intelligence
💰 $45M Private Equity Round on 2020-08
Customer Success Manager
January 24
Agiloft
Agiloft is a leading provider of enterprise contract lifecycle management (CLM) solutions designed to streamline and enhance the contracting process. Their Data-first Agreement Platform is a force multiplier that helps organizations reach agreements quickly and collaboratively, leveraging data to operate smarter and more transparently. Agiloft's offerings include integration hubs and an AI platform tailored for business services, healthcare, legal professionals, and procurement. With a high customer retention rate and recognition as a leader in the Gartner Magic Quadrant for CLM, Agiloft is known for its user-friendly no-code interface and robust service and support. The company emphasizes direct relationships and trust, promising to help clients 'Agree and Thrive.
Contract Management • Customer Support • BPM • CLM • Automation
201 - 500 employees
Founded 1991
🏢 Enterprise
☁️ SaaS
🤖 Artificial Intelligence
💰 $45M Private Equity Round on 2020-08
📋 Description
• As a Customer Success Manager (CSM) in our Mid-Market region, you will be responsible for building customer relationships, driving stickiness of our products and services. • You will assist with account renewals and advocate as the voice of the customer internally. • Working closely with implementation, support, sales, and engineering teams, you’ll help customers unlock the full potential of our solutions. • Our ideal candidate will work well in a fast-paced but remote work environment and have a knack for developing deep relationships.
🎯 Requirements
• 2-4+ years in Customer Success, Relationship Management, or Account Management in SaaS companies with Mid-Market customers • Exceptional communication skills, highly organized, collaborative, and detail oriented • Proven experience building, maintaining and growing relationships, while working to mitigate churn and drive engagement and renewals • Excellent interpersonal and communication skills, with a strong focus on customer-centric engagement and cross-functional collaboration. • Demonstrated ability to manage multiple accounts and objectives in a fast-paced environment. • Bachelor's degree or equivalent in any subject
🏖️ Benefits
• Floating holidays • Quarterly, no-questions-asked wellness day
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