Customer Success Manager

5 days ago

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Agiloft

WebsiteLinkedInAll Job Openings

Contract Management • Customer Support • BPM • CLM • Automation

201 - 500 employees

Founded 1991

🏢 Enterprise

☁️ SaaS

🤖 Artificial Intelligence

💰 $45M Private Equity Round on 2020-08

Description

• Agiloft leads in data-first contract lifecycle management (CLM) software. • Ensure customer success as a Customer Success Manager in the MidMarket region. • Foster relationships, drive retainment, and advocate customer needs with implementation and support teams.

Requirements

• 2-4+ years in Customer Success, Relationship Management, or Account Management in SaaS companies with Mid-Market customers • Exceptional communication skills, highly organized, collaborative, and detail oriented • Proven experience building, maintaining and growing relationships, while working to mitigate churn and drive engagement and renewals • Excellent interpersonal and communication skills, with a strong focus on customer-centric engagement and cross-functional collaboration. • Demonstrated ability to manage multiple accounts and objectives in a fast-paced environment. • Bachelor's degree or equivalent in any subject

Benefits

• multiple Employee Resource Groups (ERGs) • healthy work/life balance • floating holidays • quarterly, no-questions-asked wellness day