Client Success Coordinator

16 hours ago

🇺🇸 United States – Remote

🏄 California – Remote

Although this job is listed in California, this company may be open to hiring remote in other states.

💵 $55k - $70k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

🏆 Customer Success

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

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Tixr

WebsiteLinkedInAll Job Openings

Event Ticketing • Analytics • CRM • Event Sales • Event Management

51 - 200 employees

Founded 2013

🛍️ eCommerce

👥 B2C

💰 Venture Round on 2016-07

Description

• Responsible for facilitating the development and growth of key customer relationships • Serve as point person for Client Success Managers to implement large-scale projects • Assist with incoming client questions, facilitate meetings, coordinate client training • Build client event pages and reserved seating maps • Generate sales and post-event reporting for clients • Document feature requests and communicate with the Product team • Coordinate client event equipment and staffing requests • Respond to client requests and communicate concerns to the appropriate channels • Work on other implementation or support projects as needed

Requirements

• 2+ years of live events experience in ticketing, box office, operations, or related roles • Proven track record in account management with understanding of event operations, event marketing • Excellent communications, verbal, written and ability to deliver presentations or trainings • Exceptionally professionally positive attitude, proactive and responsive • Experience with CRM software like HubSpot, Slack, Notion, Google Suite and Excel/GoogleSheets • In-depth knowledge of client relationship management strategies

Benefits

• Paid Health benefits ($0 Premiums) • Dental, Vision, Life Plans • Open Vacation • 401k (50% Match up to 3%) • Paid Equipment • Education Stipend • Paid Holidays & Birthdays Off • Parental Leave • Ticket Hookups!