Client Success Manager

December 24, 2024

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RYNO Strategic Solutions, LLC

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RYNO Strategic Solutions, LLC is a leading digital marketing agency focused primarily on the home services and improvements industry. They offer a wide range of marketing services including search engine optimization (SEO), pay-per-click (PPC) advertising, website design, social media marketing, video production, and local services ads (LSA) management. By being a Google Premier Partner, they focus on increasing the quantity and quality of organic traffic for home service businesses such as HVAC, plumbing, electrical, and more. Their proprietary RYNOtrax™ reporting system provides transparent metrics to help businesses understand their customer sources and identify opportunities for growth. Through tailored campaigns, RYNO Strategic Solutions aims to significantly enhance the digital presence and business growth of their clients in the home services sector.

Website Desgin & Development • Search Engine Optimization (SEO) • Pay Per Click Ad Management (PPC) • iPad/iPhone App Design & Development • Social Media Marketing

51 - 200 employees

Founded 2008

☁️ SaaS

📋 Description

• Who We Are: RYNO Strategic Solutions is an innovative, full-service Internet marketing company with 250+ RYNOs offering exceptional internet marketing services since 2008. • Our Mission: We Exist to Grow Your Business...PERIOD. • Summary of Position: We are seeking a passionate and driven Client Success Manager to join our growing team. In this role, you will be the primary point of contact for our valued clients, responsible for building strong relationships and fostering retention. • Your key focus will be on growing client revenue through the development and execution of strategic marketing plans in collaboration with our internal expert teams. • You will guide the strategic direction for your clients, helping them generate leads and optimize marketing costs while differentiating their brands in the market. • Your ultimate goal is to become a trusted advisor, ensuring client satisfaction and exceeding expectations to establish long-lasting partnerships. • Position Responsibilities: • Develop and implement customized marketing plans aligned with client goals to drive revenue growth • Cultivate strong relationships with clients to ensure satisfaction and retention, acting as a trusted advisor and advocate • Analyze and interpret data from platforms such as Google AdWords, Google Analytics, Microsoft Ads, and GA4 to provide actionable insights and comprehensive reports • Deliver exceptional results, exceeding KPIs and metrics while proactively seeking referrals from existing clients • Meet with clients regularly to review campaign performance, discuss strategic initiatives, and provide recommendations based on insights • Communicate effectively with clients via phone and email, addressing requests and managing projects through the internal project management system • Collaborate cross-functionally with campaign specialists, project managers, and team members to ensure alignment with client goals • Onboard new clients, overseeing the setup and launch process to create a positive initial experience • Stay informed about the latest digital marketing trends and shifts in client industries to maintain a competitive edge • Continuously learn and implement new marketing strategies and tactics to enhance service delivery and drive growth within existing accounts • Additional job duties as assigned by management

🎯 Requirements

• 2+ years of account management experience in a fast-growing digital marketing agency, with a strong background in client-facing roles • Experience driving revenue growth by effectively upselling and cross-selling additional products and services within the existing book of business/accounts • Excellent communication, presentation, and interpersonal skills for building strong relationships with clients and internal teams • Strong analytical and problem-solving abilities, proficient in data analysis tools including Google Analytics, Google AdWords, and Search Console • Experience with PPC and/or SEO strategies, including familiarity with platforms like Microsoft Ads, Google Ads, Google Local Service Ads, and Google Analytics 4 • Proficient in Microsoft Office applications (Word, PowerPoint, Excel, Outlook, Teams) • Strong work ethic with a commitment to delivering results and helping businesses grow • Exceptional customer service and relationship-building skills, along with exemplary organizational and time management abilities • Ability to solve complex problems proactively and navigate conflicts effectively • In-depth knowledge of current SEO and PPC techniques, with a commitment to continuous learning • Ability to thrive in a fast-paced environment with tight deadlines • Preferred but not required: Certifications in Fundamentals of Digital Marketing, Google Ads Search, Google Ads Display, and Google Analytics (GA4)

🏖️ Benefits

We’ve got you covered: RYNO is proud to offer a variety of benefits to support employees and their families, including: • Remote environment with great coworkers across the country AND an awesome office for those local in Phoenix • Performance-based bonuses • Vacation and sick paid time off • 10 paid holidays • Monthly phone and data stipend • Medical, Dental, Vision, and Life Insurance • Annual continued education and tuition reimbursement stipend • Comprehensive Employee Assistance Program • 401(k) matching • Leadership and advancement opportunities • Awesome team merch!