Customer Success Manager

December 11, 2024

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TheGuarantors

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TheGuarantors is a company that specializes in providing rental coverage solutions to renters, landlords, and property managers. They assist renters in qualifying for apartments by acting as a guarantor and offering necessary insurance products like deposit coverage and renters insurance. The company also provides property managers with protection against rental defaults, helping to increase occupancy while managing financial risks. By offering innovative solutions, TheGuarantors opens up more opportunities for renters, including those with non-traditional backgrounds, recent graduates, and international residents. Besides, TheGuarantors is a licensed insurance agent and broker, emphasizing the trust and reliability of its services in the real estate market.

Lease Rental Bonds

201 - 500 employees

🏠 Real Estate

💸 Finance

📋 Description

• Report to the Director of Customer Success, serving as the point of contact for the overall performance of the team • Receive feedback and suggestions from direct reports and work with the Underwriting Operations team to prioritize team initiatives • Making hiring decisions, scheduling for your team, and process payroll • Identify and groom promising talent on the team • Ensure that all members of the team are fully trained and up to date on all company initiatives • Train a team of trainers to assist with new hire and other ad hoc training • Administer Performance Improvement Plans when necessary to guide your team to perform up to standard

🎯 Requirements

• Minimum 2 years of experience in a leadership role • Bachelor’s degree or equivalent experience • Comfortable with working with different personalities • Eager to grow your career in the real estate and insurance industry • A roll up your sleeves mentality with excitement to research and learn what you don’t know • Empathy, integrity, and a sense of humor!

🏖️ Benefits

• Opportunities to make an impact within a fast growing company • Medical, dental, & vision insurance, beginning day one • Health savings account with employer contribution • Generous PTO and paid holidays • Flexible working hours • 401(k) • Paid parental leave • Company sponsored short and long term disability • Flexible spending accounts (healthcare, dependent care, commuter)