Associate Customer Success Manager

November 27

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Federato

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💰 $15M Series A on 2022-09

Description

• Federato is on a mission to defend the right to efficient, equitable insurance for all. • We enable insurers to provide affordable coverage to people and organizations facing the issues of today - the climate crisis, cyber-attacks, social inflation, etc. • Federato’s AI/ML-driven platform leverages deep reinforcement learning to help insurance companies optimize the portfolio of risks they insure, allowing them to continue to provide fair and equitable pricing in difficult-to-price areas. • Our category-defining ‘RiskOps’ solution drives better underwriting decisions by operationalizing underutilized data investments and surfacing real-time risk and portfolio insights. • We focus on putting insurance underwriters back in the driver’s seat, helping them meet their goals while providing an important service to society.

Requirements

• 3-5 Years of experience in P&C or Specialty insurance, specifically underwriting, operations, product, process or systems strongly preferred. • Experience in customer success, customer service or other client-facing, relationship management roles, or experience as a project manager in software delivery or IT project management. • Strong understanding of software development methodologies (Agile, Scrum, Waterfall, etc.). • Excellent communication and interpersonal skills, with the ability to manage relationships with both internal teams and customers. • Ability to manage multiple projects simultaneously, while ensuring quality and timely delivery. • Solid experience in risk management, issue resolution, and stakeholder management. • Knowledge of project management tools (e.g., Jira, MS Project, Asana) and software development lifecycles. • A customer-centric mindset with a focus on delivering exceptional results. • PMP, Scrum Master, or similar certifications are a plus