Associate Customer Success Manager

November 27, 2024

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Federato

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Federato is an innovative company that provides an AI-driven platform designed to transform underwriting processes for insurance companies. Their platform, known as RiskOps, helps insurers achieve profitable underwriting growth by automating submission triage, offering real-time decision support, and consolidating multiple systems into a single, efficient workflow. Federato's solutions are tailored for carriers, MGAs (Managing General Agents), and mutual insurance companies, offering them improved visibility, efficiency, and the ability to prioritize high-value accounts. With features like seamless rating interfaces and efficient submission portals, Federato aids insurers in streamlining their operations and enhancing their underwriting capabilities using advanced technology.

11 - 50 employees

🤖 Artificial Intelligence

💰 $15M Series A on 2022-09

📋 Description

• Federato is on a mission to defend the right to efficient, equitable insurance for all. • We enable insurers to provide affordable coverage to people and organizations facing the issues of today - the climate crisis, cyber-attacks, social inflation, etc. • Federato’s AI/ML-driven platform leverages deep reinforcement learning to help insurance companies optimize the portfolio of risks they insure, allowing them to continue to provide fair and equitable pricing in difficult-to-price areas. • Our category-defining ‘RiskOps’ solution drives better underwriting decisions by operationalizing underutilized data investments and surfacing real-time risk and portfolio insights. • We focus on putting insurance underwriters back in the driver’s seat, helping them meet their goals while providing an important service to society.

🎯 Requirements

• 3-5 Years of experience in P&C or Specialty insurance, specifically underwriting, operations, product, process or systems strongly preferred. • Experience in customer success, customer service or other client-facing, relationship management roles, or experience as a project manager in software delivery or IT project management. • Strong understanding of software development methodologies (Agile, Scrum, Waterfall, etc.). • Excellent communication and interpersonal skills, with the ability to manage relationships with both internal teams and customers. • Ability to manage multiple projects simultaneously, while ensuring quality and timely delivery. • Solid experience in risk management, issue resolution, and stakeholder management. • Knowledge of project management tools (e.g., Jira, MS Project, Asana) and software development lifecycles. • A customer-centric mindset with a focus on delivering exceptional results. • PMP, Scrum Master, or similar certifications are a plus