Customer Success Representative

November 10

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DemandFactor

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Performance Marketing • B2B Demand Generation • B2B Lead Generation • B2B Marketing • Full Funnel Marketing

11 - 50

Description

• Customer Success is crucial for building strong customer relationships. • We're looking for someone tech-savvy to ensure our clients have a great experience. • Develop and nurture relationships with selected accounts for successful campaigns. • Be a trusted advisor and expert in our DemandFactor offerings. • Work with internal experts to deliver excellent campaign leads and ensure clients are happy. • Collaborate with the Sales team from proposal to delivery, addressing options and integrations. • Manage account documentation, including reports and recommendations. • Handle post-sale account management, fostering growth through great customer service.

Requirements

• Excellent written and verbal communication skills with a strong connection to customer success. • Minimum two years of account management or customer service experience preferred. • Highly organized and detail-oriented, able to handle over 30 clients effectively. • Ability to thrive collaboratively in a team and independently with minimal supervision. • Strong problem-solving skills, with the ability to engage and interact with internal teams. • Logical thinking to diagnose and resolve issues, recognizing when escalation is needed. • Comfortable learning various software, from MS Office (Excel) to CRM systems. • Time Management and Effective Prioritization skills to ensure efficient handling of tasks and responsibilities in a dynamic work environment

Benefits

• 401(k) • Health / Dental / Vision Insurance • Paid time off • Parental leave