Customer Success Representative

November 10, 2024

🐊 Florida – Remote

Although this job is listed in Florida, this company may be open to hiring remote in other states.

⏰ Full Time

🟢 Junior

🟡 Mid-level

🏆 Customer Success

🚫👨‍🎓 No degree required

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DemandFactor

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DemandFactor is a revenue growth firm that specializes in performance marketing and demand generation. The company is financially aligned with the quality and success of the leads it delivers to clients. DemandFactor offers various solutions across all stages of the sales funnel, including account-based marketing, webinars, and content-driven lead generation. It helps businesses by attracting decision-makers, sharing costs and risks of lead acquisition, and partnering on successful outcomes, thereby optimizing the return on investment for its clients.

Performance Marketing • B2B Demand Generation • B2B Lead Generation • B2B Marketing • Full Funnel Marketing

11 - 50 employees

🤝 B2B

☁️ SaaS

📋 Description

• Customer Success is crucial for building strong customer relationships. • We're looking for someone tech-savvy to ensure our clients have a great experience. • Develop and nurture relationships with selected accounts for successful campaigns. • Be a trusted advisor and expert in our DemandFactor offerings. • Work with internal experts to deliver excellent campaign leads and ensure clients are happy. • Collaborate with the Sales team from proposal to delivery, addressing options and integrations. • Manage account documentation, including reports and recommendations. • Handle post-sale account management, fostering growth through great customer service.

🎯 Requirements

• Excellent written and verbal communication skills with a strong connection to customer success. • Minimum two years of account management or customer service experience preferred. • Highly organized and detail-oriented, able to handle over 30 clients effectively. • Ability to thrive collaboratively in a team and independently with minimal supervision. • Strong problem-solving skills, with the ability to engage and interact with internal teams. • Logical thinking to diagnose and resolve issues, recognizing when escalation is needed. • Comfortable learning various software, from MS Office (Excel) to CRM systems. • Time Management and Effective Prioritization skills to ensure efficient handling of tasks and responsibilities in a dynamic work environment

🏖️ Benefits

• 401(k) • Health / Dental / Vision Insurance • Paid time off • Parental leave