Customer Success Specialist

November 3, 2024

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DIU Computer & Programming Club

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DIU Computer & Programming Club is an organization dedicated to teaching and promoting computer skills and programming knowledge, particularly through its comprehensive TypingClub platform. TypingClub is an effective method for learning touch typing and is accessible online for free to individuals and schools, with a paid option for schools available. The platform offers interactive and engaging lessons, games, and challenges to build typing proficiency. TypingClub is widely used by over 23 million students, 50,000 schools, and 300,000 teachers worldwide, and is known for its accessibility and partnership with Google for Education. The platform features typing programs in multiple languages and caters to both individual and institutional users.

11 - 50 employees

📚 Education

📋 Description

• As a Customer Success Specialist, you are responsible for retaining current customers, onboarding new customers, upselling freemium customers, and driving customer satisfaction. • This role is primarily focusing on inside customer outreach but also requires occasional travel to meet customers, attend trade shows, and industry events. • Develop a healthy customer relationship • Retain existing customers • Convert existing freemium customers to paid customers • Ensure maximum software utilization by customers • Onboard new customers • Provide webinars and training • Encourage customers to subscribe to more/all products offered • Operate as the lead point of contact for any and all matters specific to customers assigned to you • Coordinate efforts with other teams and teammates to resolve issues quickly • Attend trade shows, industry events, and visit customers onsite • Help with logistics and setup of trade shows - requires lifting booth furniture • Perform various public speaking events where you present the program to teachers, principals, and school district leaders and answer their questions • Maintain a thorough knowledge of edclub products • Other duties as assigned

🎯 Requirements

• Excellent telephone etiquette, written and verbal communication skills • Strong presentation skills over the web and in-person • Sense of humor, positive attitude, and superior relationship-building skills • Good organizational skills and attention to detail • Ability to work both independently (with direction) and with a team • Proficient use of web-based products such as Google Docs, Sheets, Drive, and generally ‘tech-savvy’ • Experience with CRM systems preferred • Minimum 2+ years of related experience preferably in SaaS sales, account management, or inside sales role • Bachelor's degree preferred

🏖️ Benefits

• Free medical, dental, and vision insurance for employees • Short-term disability • Long-term disability • Life Insurance and AD&D • Employee Assistance Program focused on mental and emotional wellbeing • 401(K) Safe Harbor Plan • Generous and flexible paid time off for vacation, sick leave, and bereavement • Paid Parental Leave Plan • Top of the line quality IT equipment, support, standing desks, and accessories • Travel, parking, and Metro allowance • Flexibility and remote work availability • Onsite group meals & snacks and yes, a treadmill desk! • Casual attire and a stress-free, inclusive work environment • On and offsite company events • Fun and exciting wins!