Customer Success Specialist

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DIU Computer & Programming Club

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Description

• As a Customer Success Specialist, you are responsible for retaining current customers, onboarding new customers, upselling freemium customers, and driving customer satisfaction. • This role is primarily focusing on inside customer outreach but also requires occasional travel to meet customers, attend trade shows, and industry events. • Develop a healthy customer relationship • Retain existing customers • Convert existing freemium customers to paid customers • Ensure maximum software utilization by customers • Onboard new customers • Provide webinars and training • Encourage customers to subscribe to more/all products offered • Operate as the lead point of contact for any and all matters specific to customers assigned to you • Coordinate efforts with other teams and teammates to resolve issues quickly • Attend trade shows, industry events, and visit customers onsite • Help with logistics and setup of trade shows - requires lifting booth furniture • Perform various public speaking events where you present the program to teachers, principals, and school district leaders and answer their questions • Maintain a thorough knowledge of edclub products • Other duties as assigned

Requirements

• Excellent telephone etiquette, written and verbal communication skills • Strong presentation skills over the web and in-person • Sense of humor, positive attitude, and superior relationship-building skills • Good organizational skills and attention to detail • Ability to work both independently (with direction) and with a team • Proficient use of web-based products such as Google Docs, Sheets, Drive, and generally ‘tech-savvy’ • Experience with CRM systems preferred • Minimum 2+ years of related experience preferably in SaaS sales, account management, or inside sales role • Bachelor's degree preferred

Benefits

• Free medical, dental, and vision insurance for employees • Short-term disability • Long-term disability • Life Insurance and AD&D • Employee Assistance Program focused on mental and emotional wellbeing • 401(K) Safe Harbor Plan • Generous and flexible paid time off for vacation, sick leave, and bereavement • Paid Parental Leave Plan • Top of the line quality IT equipment, support, standing desks, and accessories • Travel, parking, and Metro allowance • Flexibility and remote work availability • Onsite group meals & snacks and yes, a treadmill desk! • Casual attire and a stress-free, inclusive work environment • On and offsite company events • Fun and exciting wins!