Customer Success Advisor - Spanish Language Expertise
November 8
Description
• About HighLevel: HighLevel is a cloud-based, all-in-one white-label marketing and sales platform that empowers marketing agencies, entrepreneurs, and businesses to elevate their digital presence and drive growth. • Our Customers: HighLevel serves a diverse customer base, including over 60K agencies & entrepreneurs and 450K million businesses globally. • Who You Are: We’re looking for a dynamic and passionate Spanish-speaking Customer Success Advisor to join our team. • Role: As an Advisor, your sole responsibility is positioning yourself as the subject matter expert on software business growth through the effective use of technology.
Requirements
• Fluency in Spanish and English is required • Associate degree or equivalent work experience and a minimum of two years of Customer success/software implementation/consulting experience or technical support. • 2-3 years of experience using HighLevel or other similar vertical solutions. • Strong skills, tact and diplomacy in dealing with sensitive customer issues, with exceptional follow-through ability and communication skills. • Ability to handle multiple tasks in a fast-paced environment. • Knowledge of internal systems preferred (HighLevel, Freshdesk, etc.). • Strong understanding and proficiency in software solutions and professional service offerings. • 2+ years of customer consulting work experience preferred. • 2+ years of marketing experience is a plus! • Strong verbal and written communication skills. • IT technical skills and platform integrations. • Experience in managing a diverse group and training each according to company standards. • Great communication skills, verbal, written, and presentation capabilities with both customers and leadership. • Self-starter, with a strong sense of ownership, assertive follow-through, and a passion for the highest level of customer satisfaction. • Ability to handle the ambiguity that arises from time to time in a dynamic and fast-paced collaborative work environment. • Strong analytical and organizational skills with superior attention to detail. • Ability to produce high-quality documents, SOP’s and customer journey Playbooks. • Strong computer literacy, including MS Office Suite, Internet applications, and comfort and ability
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