Customer Success Advisor - Spanish Language Expertise

November 8, 2024

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HighLevel

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HighLevel is an all-in-one marketing and sales platform designed to help businesses grow and succeed. The platform consolidates various marketing tools into a single solution, providing features such as lead capture through landing pages, surveys, forms, and calendars, as well as tools for nurturing leads via automated messaging across multiple channels including phone, SMS, email, and social media. HighLevel offers customizable solutions like online appointment scheduling, multi-channel follow-up campaigns, and pipeline management. Additionally, businesses can build websites, funnels, and landing pages using the intuitive page builder. HighLevel supports integrating with existing systems via API, and offers a membership platform for community building and course management. The platform is targeted towards marketers and offers white-labeling options for businesses to brand the software as their own. With a community-driven development approach and award-winning support, HighLevel is focused on empowering businesses to streamline their operations and enhance their marketing efficiencies.

SaaS • Marketing • Advertising • CRM

201 - 500 employees

Founded 2018

☁️ SaaS

🤝 B2B

💰 Series A on 2021-11

📋 Description

• About HighLevel: HighLevel is a cloud-based, all-in-one white-label marketing and sales platform that empowers marketing agencies, entrepreneurs, and businesses to elevate their digital presence and drive growth. • Our Customers: HighLevel serves a diverse customer base, including over 60K agencies & entrepreneurs and 450K million businesses globally. • Who You Are: We’re looking for a dynamic and passionate Spanish-speaking Customer Success Advisor to join our team. • Role: As an Advisor, your sole responsibility is positioning yourself as the subject matter expert on software business growth through the effective use of technology.

🎯 Requirements

• Fluency in Spanish and English is required • Associate degree or equivalent work experience and a minimum of two years of Customer success/software implementation/consulting experience or technical support. • 2-3 years of experience using HighLevel or other similar vertical solutions. • Strong skills, tact and diplomacy in dealing with sensitive customer issues, with exceptional follow-through ability and communication skills. • Ability to handle multiple tasks in a fast-paced environment. • Knowledge of internal systems preferred (HighLevel, Freshdesk, etc.). • Strong understanding and proficiency in software solutions and professional service offerings. • 2+ years of customer consulting work experience preferred. • 2+ years of marketing experience is a plus! • Strong verbal and written communication skills. • IT technical skills and platform integrations. • Experience in managing a diverse group and training each according to company standards. • Great communication skills, verbal, written, and presentation capabilities with both customers and leadership. • Self-starter, with a strong sense of ownership, assertive follow-through, and a passion for the highest level of customer satisfaction. • Ability to handle the ambiguity that arises from time to time in a dynamic and fast-paced collaborative work environment. • Strong analytical and organizational skills with superior attention to detail. • Ability to produce high-quality documents, SOP’s and customer journey Playbooks. • Strong computer literacy, including MS Office Suite, Internet applications, and comfort and ability