Customer Success Specialist - Pharmacy Liaison, Eastern US Market

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CurifyLabs

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💰 Seed Round on 2022-03

Description

• About CurifyLabs: CurifyLabs is a pioneering healthcare technology company specializing in advanced compounding systems for pharmacies and hospitals. • Role Overview: As a Customer Success Specialist and Pharmacy Liaison, you will be the primary contact for our customers. • Key Responsibilities: Onboarding and Training, Customer Support, Relationship Building, Product Expertise, Feedback Collection, Continuous Education, Performance Tracking.

Requirements

• Experience: 2+ years in a customer-facing role, ideally within a compounding pharmacy, healthcare technology, or medical device environment. • Communication Skills: Excellent verbal and written communication skills, with the ability to convey technical information in a clear, empathetic, and supportive manner. • Customer-Focused: A strong dedication to customer success and a proactive approach to understanding customer needs and delivering timely solutions. • Tech Savvy: Comfortable with technology, especially digital health platforms, CRM software, and remote training tools. • Education: Bachelor’s degree in a healthcare-related field or equivalent experience. • Problem-Solving Skills: Strong organizational and troubleshooting skills, with a knack for resolving issues and optimizing processes to enhance the customer experience.

Benefits

• Lunch & Flex benefits CurifyLabs provides its employees with a customized benefits package in collaboration with ePassi. • Quarterly activity days and dinners We aim to organize team days at least once a quarter, where we not only focus on a current subject but also indulge in fun activities and delicious food to blow off some steam. • Flexibility At CurifyLabs, we prioritize our employees' needs by offering a flexible workplace that utilizes a hybrid model. • Impactful Roles In CurifyLabs, every team member plays a pivotal role, and your efforts are highly visible. Your contributions will directly shape the company's growth and success, allowing you to make a meaningful impact from day one.