Client Success Manager

November 27

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StackAdapt

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Content amplification • Content Distribution • Advertising • Native Ads • Display Ads

501 - 1000

💰 Series A on 2016-01

Description

• StackAdapt is a self-serve advertising platform specializing in multi-channel solutions including native, display, video, connected TV, audio, in-game, and digital out-of-home ads. • We empower hundreds of digitally-focused companies to deliver outcomes and exceptional campaign performance every day. • Looking for an exceptional Client Success Manager to build an internal Platform Support Centre. • Work closely with Self-serve customers and collaborate on process and product improvements. • Provide first contact support to resolve client requests and critical incidents. • Become an expert in the StackAdapt advertising platform, addressing technical how-to questions via various support channels. • Deliver top-notch client support by analyzing data and providing insights. • Create clarity out of ambiguity and guide teams to high-quality experiences. • Additional focus on improving operational processes and ensuring quality resolution of incidents and service requests.

Requirements

• Intermediate to advanced knowledge/experience in Digital Advertising, Digital IAB - - Certification, and Google Analytics Certified are highly preferred • 1+ years of client-facing experience, experience with internal service desks is a bonus • 1-2 years of experience in a function related to technical business analysis, data analysis, or business or technical support • Experience identifying root causes of technical issues and addressing potentially complex problems/questions • Experience working with complex databases is a plus • Familiar with APIs and web app integration services • Experience with CMS systems (WordPress, Shopify, Hubspot) is a strong asset • Experience with Google Tag Manager (GTM), DoubleClick Campaign Manager, Google Analytics, or tracking platform skills is a strong plus • Exceptional communication, critical thinking, and analytical skills • Meticulous attention to detail and proven ability to manage multiple, competing priorities simultaneously • Experience providing training and explaining concepts to others who have different levels of knowledge in the space

Benefits

• Highly competitive salary + commission structure • RRSP/401K matching • 3 weeks vacation + 3 personal care days + 1 Culture & Belief day + birthdays off • Access to a comprehensive mental health care platform • Health benefits from day one of employment • Work from home reimbursements • Optional global WeWork membership for those who want a change from their home office • Robust training and onboarding program • Coverage and support of personal development initiatives (conferences, courses, etc) • Access to StackAdapt programmatic courses and certifications to support continuous learning • An awesome parental leave policy • A friendly, welcoming, and supportive culture • Our social and team events!