Client Success Manager

November 27, 2024

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StackAdapt

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StackAdapt is a leading programmatic advertising platform that connects advertisers to audiences, enabling campaigns to achieve high conversion rates. The platform offers real-time visibility into campaign performance and provides advanced targeting options, including contextual, audience, and location-based targeting. With features such as native, display, video, and connected TV advertising, StackAdapt serves as an end-to-end solution for planning, executing, and analyzing digital advertising campaigns. The company leverages artificial intelligence and machine learning algorithms to optimize ad targeting and enhance user experiences. StackAdapt is recognized for its ease of use, detailed reporting, and extensive third-party audience library, catering to industries such as B2B, finance, political, healthcare, retail, and more.

Content amplification • Content Distribution • Advertising • Native Ads • Display Ads

501 - 1000 employees

Founded 2013

☁️ SaaS

🤖 Artificial Intelligence

💰 Series A on 2016-01

📋 Description

• StackAdapt is a self-serve advertising platform specializing in multi-channel solutions including native, display, video, connected TV, audio, in-game, and digital out-of-home ads. • We empower hundreds of digitally-focused companies to deliver outcomes and exceptional campaign performance every day. • Looking for an exceptional Client Success Manager to build an internal Platform Support Centre. • Work closely with Self-serve customers and collaborate on process and product improvements. • Provide first contact support to resolve client requests and critical incidents. • Become an expert in the StackAdapt advertising platform, addressing technical how-to questions via various support channels. • Deliver top-notch client support by analyzing data and providing insights. • Create clarity out of ambiguity and guide teams to high-quality experiences. • Additional focus on improving operational processes and ensuring quality resolution of incidents and service requests.

🎯 Requirements

• Intermediate to advanced knowledge/experience in Digital Advertising, Digital IAB - - Certification, and Google Analytics Certified are highly preferred • 1+ years of client-facing experience, experience with internal service desks is a bonus • 1-2 years of experience in a function related to technical business analysis, data analysis, or business or technical support • Experience identifying root causes of technical issues and addressing potentially complex problems/questions • Experience working with complex databases is a plus • Familiar with APIs and web app integration services • Experience with CMS systems (WordPress, Shopify, Hubspot) is a strong asset • Experience with Google Tag Manager (GTM), DoubleClick Campaign Manager, Google Analytics, or tracking platform skills is a strong plus • Exceptional communication, critical thinking, and analytical skills • Meticulous attention to detail and proven ability to manage multiple, competing priorities simultaneously • Experience providing training and explaining concepts to others who have different levels of knowledge in the space

🏖️ Benefits

• Highly competitive salary + commission structure • RRSP/401K matching • 3 weeks vacation + 3 personal care days + 1 Culture & Belief day + birthdays off • Access to a comprehensive mental health care platform • Health benefits from day one of employment • Work from home reimbursements • Optional global WeWork membership for those who want a change from their home office • Robust training and onboarding program • Coverage and support of personal development initiatives (conferences, courses, etc) • Access to StackAdapt programmatic courses and certifications to support continuous learning • An awesome parental leave policy • A friendly, welcoming, and supportive culture • Our social and team events!