Cyara
Cyara is an AI-led customer experience assurance platform that provides comprehensive solutions for monitoring, testing, and optimizing customer journeys across various channels. The platform supports seamless testing of IVRs, chatbots, live voice interactions, and cloud contact centers, ensuring flawless customer interactions and experiences. Cyara's innovative approach utilizes sophisticated bots to simulate real customer interactions, identify issues, and improve performance before any customer impact occurs. With its no-code, user-friendly interface, Cyara enables companies to innovate faster, mitigate risks, and maintain a customer-centric focus while achieving significant ROI and cost savings. Trusted by top technology, health insurance, and car insurance companies, Cyara plays a crucial role in enhancing customer satisfaction and operational efficiency.
IVR Testing • Contact Center Testing • Customer Experience Testing • Contact Center Monitoring • Chat Testing
201 - 500 employees
Founded 2011
🤖 Artificial Intelligence
☁️ SaaS
📡 Telecommunications
💰 Private Equity Round on 2022-01
Associate Customer Success Manager
December 2, 2024
Cyara
Cyara is an AI-led customer experience assurance platform that provides comprehensive solutions for monitoring, testing, and optimizing customer journeys across various channels. The platform supports seamless testing of IVRs, chatbots, live voice interactions, and cloud contact centers, ensuring flawless customer interactions and experiences. Cyara's innovative approach utilizes sophisticated bots to simulate real customer interactions, identify issues, and improve performance before any customer impact occurs. With its no-code, user-friendly interface, Cyara enables companies to innovate faster, mitigate risks, and maintain a customer-centric focus while achieving significant ROI and cost savings. Trusted by top technology, health insurance, and car insurance companies, Cyara plays a crucial role in enhancing customer satisfaction and operational efficiency.
IVR Testing • Contact Center Testing • Customer Experience Testing • Contact Center Monitoring • Chat Testing
201 - 500 employees
Founded 2011
🤖 Artificial Intelligence
☁️ SaaS
📡 Telecommunications
💰 Private Equity Round on 2022-01
📋 Description
• Cyara is the world’s leading Automated CX Assurance Platform provider. • We help brands improve CX with less effort and cost. • Role involves building strong relationships with enterprise customers.
🎯 Requirements
• 3+ years of experience in a Customer Success Role • Ability to manage large, complex accounts • Strong analytical and program management skills • Proven track record of meeting and exceeding targets • Bachelor's degree in a related discipline desirable
🏖️ Benefits
• Flexible work environment • Competitive compensation • Family first, team oriented atmosphere
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