Customer Success Manager - Spanish speaking

2 days ago

🇺🇸 United States – Remote

🤠 Texas – Remote

Although this job is listed in Texas, this company may be open to hiring remote in other states.

⏰ Full Time

🟢 Junior

🟡 Mid-level

🏆 Customer Success

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LeanDNA

WebsiteLinkedInAll Job Openings

Lean Manufacturing • Supply Chain • Software • SaaS • Inventory Optimization

51 - 200 employees

☁️ SaaS

🏢 Enterprise

💰 $15M Series B on 2019-12

Description

•Act as the primary LeanDNA point of contact for a group of customers in Mexico and LATAM •Understand how their processes best map to standard LeanDNA capabilities •Interface with other internal team members (support, data integration, product, engineering, sales, etc.) as needed to resolve customer issues •Understand the LeanDNA product and supply chain domain well enough to document and respond to issues independently (or communicate gaps clearly both internally and to the customer) •Set expectations appropriately and communicate clearly with your champions •Monitor key customer success metrics to ensure that LeanDNA is driving results and helping customers achieve their goals •Conduct periodic business reviews with customer executives (both in-person and over web meetings) •Provide proactive guidance to key users, encourage adoption, and assist in education on product updates •Use your project management skills to coordinate with customer executive sponsors and supply chain teams to schedule kickoff meetings, facilitate training sessions, help with strategic goal setting, and identify potential expansion opportunities. •Develop an ongoing relationship with executive sponsors and champions at customers and become their advocate internally at LeanDNA •Travel to visit clients on-site as needed (especially during the onboarding process) to provide support, build relationships with key users, and develop expansion strategies with your accounts

Requirements

•Demonstrated leadership skills •Ability to learn systems and business processes quickly •2+ years of experience managing enterprise software implementation projects during the delivery and uptake of large, complex systems •Ability to understand and analyze common data sets related to supply chain (e.g. Inventory, PO, or Demand Reporting) •Excellent verbal, written, and presentation skills - in English and Spanish •Ability to juggle multiple projects with complex tasks •Expertise in dealing with significant change at senior business and IT levels (preferably dealing directly with VP or C-Level Executives) •Capability as a credible and effective consultant/advisor/coach, especially around change management (cultural, technical, and business) •Proven effectiveness at leading and conducting executive training sessions, meetings, and workshops (often remotely) •Supply Chain and/or Supply Chain application experience •Ability to travel 25% •Native Spanish speaker preferred •SaaS experience desirable