Customer Success Manager

January 27

⚔️ Virginia – Remote

Although this job is listed in Virginia, this company may be open to hiring remote in other states.

⏰ Full Time

🟢 Junior

🟡 Mid-level

🏆 Customer Success

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IPConfigure Inc.

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IPConfigure Inc. is a company that specializes in video management systems (VMS), offering solutions through their product, Orchid VMS. Orchid VMS is designed to be flexible, scalable, and easy-to-use, accommodating a range of surveillance needs from single camera setups to complex enterprise systems. IPConfigure's offerings include support for unlimited cameras and locations, seamless integration with third-party systems, and compatibility with an extensive range of cameras and encoders. Their web-based application emphasizes security, ease of deployment, and comprehensive support, ensuring users can manage video surveillance efficiently and securely. The company is privately held and veteran-owned, with a focus on providing robust security solutions for various clients including small businesses and Fortune 500 companies worldwide.

Video Surveillance Software • Video Surveillance Servers • License Plate Recognition • Video Analytics • VMS

11 - 50 employees

🔐 Security

🏢 Enterprise

🔧 Hardware

📋 Description

• Job Title: Customer Success Manager • Department: Customer Success • Position: Full-time • Job Summary • IPConfigure is seeking a Customer Success Manager (CSM) who will be the primary point of contact for customers post-sale, serving as their trusted advisor and ensuring customer satisfaction and retention. • The ideal candidate will leverage analytical skills and customer insights to help improve customer experiences and advise on product implementation and optimization. • In this role, you will analyze customer data, engage with clients to understand their needs and promote the successful use of our video surveillance solutions.

🎯 Requirements

• Excellent communication and interpersonal skills, with the ability to foster relationships with customers. • Strong analytical skills with experience in using data to drive decisions. • Ability to understand customer needs and translate them into actionable plans. • Proficient in customer relationship management (CRM) software. • Project management skills are a plus. • Ability to work independently and collaboratively in a fast-paced environment. • A passion for customer success and improving user experiences. • Bachelor's degree in Business Administration, Marketing, or a related field. • 2+ years of experience in a customer success, account management, or a related role. • Experience in the technology sector, particularly in video surveillance or security solutions, is a plus.

🏖️ Benefits

• Competitive salary with goal based bonuses • 24 days of paid time off • Work remotely two weeks anywhere in the world each year • One month sabbatical every 3rd anniversary. • 401K with company match. • Health, Vision, Dental, and Life insurance policies. • Flexible Spending Account and Health Saving Account.