Customer Success Manager

August 26, 2024

🏖️ New Jersey – Remote

Although this job is listed in New Jersey, this company may be open to hiring remote in other states.

⏰ Full Time

🟢 Junior

🏆 Customer Success

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Neptune Retail Solutions

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Neptune Retail Solutions is a leading marketing company that specializes in connecting consumers through every step of their shopping journey by integrating the largest in-store media, digital incentives, and digital out-of-home (DOOH) networks in North America. The company leverages its expansive network to offer unmatched growth by providing billions of exclusive consumer touchpoints and activations. With exclusive retailer access, flexible incentive formats, premium near-store inventory, and high-impact digital media, Neptune Retail Solutions offers services such as data-driven campaign strategies and creative design to drive consumer action and sales. Their proprietary technology platforms, like Polaris and the Promotions Intelligence Platform, ensure effective campaign planning, execution, and measurement.

1001 - 5000 employees

🛍️ eCommerce

🛒 Retail

☁️ SaaS

Description

• Coordinate the execution of In-Store, Merchandising, At Home, and Digital Media programs once the client has approved to go to Contract. Inclusive of creating Salesforce opportunities, managing system reservations, generating Contracts, processing program assets, providing program recaps/reporting, and approving invoices. • Work closely with Sales on assigned accounts providing executional details and other pre-sale support as needed. • Build strong relationships and act as the liaison between Sales, Clients, and Internal departments. • Lead executional excellence and manage multiple programs, generating and managing the client on assets, timelines, and executional details. • Day to day Account management, maintaining status grids, answering client questions, troubleshooting issues that arise. • Ability to evaluate processes and continually seek improvement ideas. • Assist with special projects as assigned by leadership

Requirements

• Bachelor’s Degree in Business, Communications, Marketing or related field (and/or equivalent, relevant work experience). • Minimum of 2-3 years’ experience ranging for college internships to a professional position in Campaign Management, Customer Success, or Customer Service/Client Services - dealing directly with internal business teams, vendors, clients and/or Sales Executives. • Excellent organizational skills including strong attention to detail and ability to present complex information in such a way that all team members understand their tasks at hand. • Strong time management skills including an outstanding ability to work independently and multi-task while operating in an environment of frequently changing priorities and successfully managing the demands of a quickly growing workforce. • Proven ability to mitigate problems through first tier-troubleshooting, identify pain points, manage issues through resolution that put the customer first, and apply learnings to future situations. • Ability to adapt and change with the needs of the business mindfully and tactically. • Proven ability to establish and maintain strong Internal and external partnerships. • Superior written and verbal communication with the ability to effectively communicate via email and phone with remote colleagues and Clients. • Proficient in Office (Excel/Word/PPT), Salesforce experience is a plus