Customer Success Manager

August 26

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Neptune Retail Solutions

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1001 - 5000

Description

• Coordinate the execution of In-Store, Merchandising, At Home, and Digital Media programs once the client has approved to go to Contract. Inclusive of creating Salesforce opportunities, managing system reservations, generating Contracts, processing program assets, providing program recaps/reporting, and approving invoices. • Work closely with Sales on assigned accounts providing executional details and other pre-sale support as needed. • Build strong relationships and act as the liaison between Sales, Clients, and Internal departments. • Lead executional excellence and manage multiple programs, generating and managing the client on assets, timelines, and executional details. • Day to day Account management, maintaining status grids, answering client questions, troubleshooting issues that arise. • Ability to evaluate processes and continually seek improvement ideas. • Assist with special projects as assigned by leadership

Requirements

• Bachelor’s Degree in Business, Communications, Marketing or related field (and/or equivalent, relevant work experience). • Minimum of 2-3 years’ experience ranging for college internships to a professional position in Campaign Management, Customer Success, or Customer Service/Client Services - dealing directly with internal business teams, vendors, clients and/or Sales Executives. • Excellent organizational skills including strong attention to detail and ability to present complex information in such a way that all team members understand their tasks at hand. • Strong time management skills including an outstanding ability to work independently and multi-task while operating in an environment of frequently changing priorities and successfully managing the demands of a quickly growing workforce. • Proven ability to mitigate problems through first tier-troubleshooting, identify pain points, manage issues through resolution that put the customer first, and apply learnings to future situations. • Ability to adapt and change with the needs of the business mindfully and tactically. • Proven ability to establish and maintain strong Internal and external partnerships. • Superior written and verbal communication with the ability to effectively communicate via email and phone with remote colleagues and Clients. • Proficient in Office (Excel/Word/PPT), Salesforce experience is a plus