Customer Success Manager
December 27, 2024
Description
• We're Luma Health. • Needing healthcare can be hard — getting care shouldn’t be. • We built Luma Health because we are all patients. • Our technology makes messaging easier, scheduling appointments more efficient, and it modernizes care delivery from beginning to end. • We are looking for a highly driven and empathetic Customer Success Manager to serve as a trusted advisor to our strategic customer base. • As a Strategic Customer Success Manager (CSM), you will play a key role in ensuring our customers derive maximum value from our products and services. • You will manage a portfolio of strategic healthcare clients, responsible for building strong relationships at all levels within the customer’s organization, and acting as a trusted advisor. • You will be responsible for driving customer adoption, usage, satisfaction, retention, and growth, while leveraging deep industry and product knowledge to support our clients' long-term success.
Requirements
• 5+ years of relevant work experience in customer success or account management. SaaS experience preferred • Excellent project management skills and ability to collaborate across multiple internal and external stakeholders • Have exceptional written and verbal communication skills • You have proven success in building trust and driving results for a broad range of stakeholders: senior executives, IT, and day-to-day users of the software • Ability to quickly identify underlying drivers of problems, quickly develop hypotheses, and execute on a path to solve • Proven record of unblocking relationships, turning detractors into advocates, and driving issues to resolution with great client satisfaction • Tech-savvy and possess strong analytical skills: i.e., can analyze source material and verify accuracy and completeness of details • Growth company DNA -- ability to thrive in a dynamic, fast-paced startup environment • Proven Success in growing annual account spend over time.
Benefits
• Competitive Health Benefits: Luma Health covers 99% of the employee and 85% of the dependent premium costs. • Work Life Balance • Flexible Time Off • Wellness Programs • Discounted Perks • 401(k) and Company Equity
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