Customer Success Manager

February 25

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Luma Health

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Luma Health is a company specializing in providing an AI-powered Patient Success Platform that enhances healthcare delivery by optimizing patient engagement and operational workflows. Their solutions include scheduling, waitlist management, automatic reminders, digital communication, and EHR integration to improve efficiency and outcomes in healthcare organizations. Luma Health serves a range of healthcare providers including enterprise health systems, specialty groups, and regional and rural care providers, enabling them to streamline processes and increase patient satisfaction and retention.

Healthcare • Patients • Appointments • Scheduling • Patient Messaging

51 - 200 employees

⚕️ Healthcare Insurance

☁️ SaaS

🤖 Artificial Intelligence

📋 Description

• WE'RE LUMA HEALTH. • Needing healthcare can be hard — getting care shouldn’t be. • We built Luma Health because we are all patients. We believe it should be easy to see and connect with our doctor. To get the care we need, when we need it. • So, we’ve created solutions to fix this problem. Our technology makes messaging easier, scheduling appointments more efficient, and it modernizes care delivery from beginning to end. • We are looking for a highly driven and empathetic Customer Success Manager to serve as a trusted advisor to our customer base, comprising large health & hospital systems and Academic Medical Centers across the country. • As a Customer Success Manager (CSM), you will play a key role in ensuring our customers derive maximum value from our products and services.

🎯 Requirements

• 3+ years of relevant work experience in customer success or account management. SaaS experience preferred • Excellent project management skills and ability to collaborate across multiple internal and external stakeholders • Have exceptional written and verbal communication skills • You have proven success in building trust and driving results for a broad range of stakeholders: senior executives, IT, and day-to-day users of the software • Ability to quickly identify underlying drivers of problems, quickly develop hypotheses, and execute on a path to solve • Proven record of unblocking relationships, turning detractors into advocates, and driving issues to resolution with great client satisfaction • Tech-savvy and possess strong analytical skills: i.e., can analyze source material and verify accuracy and completeness of details • Growth company DNA -- ability to thrive in a dynamic, fast-paced startup environment • Proven Success in growing annual account spend over time. • Nice to have: Healthcare, EMR, EHR Consulting, or Product Management experience • Process building experience • Upsell experience

🏖️ Benefits

• Competitive Health Benefits: Luma Health covers 99% of the employee and 85% of the dependent premium costs. • Work Life Balance • Flexible Time Off • Wellness Programs • Discounted Perks • 401(k) and Company Equity