Customer Success Manager

February 22

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Veriforce

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Veriforce is a comprehensive supply chain risk management platform that enhances safety and compliance throughout the entire supplier engagement lifecycle. It provides solutions for contractor management, worksite safety, training, and regulatory compliance, allowing businesses to streamline operations and make informed hiring decisions. With a global network of contractors and safety trainers, Veriforce aims to improve visibility and control over safety protocols, ensuring that the right workers are performing the right tasks effectively and safely.

Supply Chain Risk Management • Operator Qualification (OQ) • Learning Management • Worksite Management • Contractor Prequalification

501 - 1000 employees

Founded 1993

📋 Compliance

📋 Description

•Veriforce is the fastest-growing SaaS-technology and services company in the global supply chain risk management market. •Join Veriforce's Customer Success team as a Customer Success Manager. •Your success will be measured by your ability to keep customers satisfied, expand their experience, and guide them through their journey with Veriforce. •As the primary contact for our clients, you will collaborate closely with all Veriforce teams, providing your expertise and innovative ideas. •You'll play a vital role in building and nurturing customer relationships, ensuring their satisfaction and growth. •Take ownership of client relationships and manage client health by monitoring account satisfaction. •Identify expansion opportunities and take ownership of the client renewal process. •Collaborate closely with Sales, Professional Services, Support, Finance, and Product teams to facilitate handoffs.

🎯 Requirements

•Exceptional communication skills to foster trust among your client base and colleagues •Resilient and gritty attitude, ready to tackle unique challenges and secure long- term client satisfaction •Ability to proactively identify and address issues, preventing and resolving client concerns •Positive attitude and a track record of driving positive results through cross- functional collaboration •Proficiency in data-driven decision-making to drive long-term account success •Strategic planning skills alongside a proven ability to manage complex accounts collaboratively, efficiently, and effectively •Experience in managing enterprise clients and overseeing renewals preferably related to solutions in Health & Safety, Procurement, or Supply Chain

🏖️ Benefits

•100% paid employee medical and dental insurance •Monthly contributions to Health Savings Accounts •A 401(k) match that is immediately fully vested •Outstanding time off benefits •Paid time off for volunteer activities •Remote work