Customer Success Manager

February 22

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Ataccama

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Ataccama is a company focused on providing advanced data management and governance solutions. Their platform, Ataccama ONE, offers features such as data quality, data cataloging, and master data management, helping organizations leverage high-quality data securely and in compliance with regulations. They serve diverse industries including banking, healthcare, and telecommunications, enabling unified data views and protection against data breaches. Their solutions aim to enhance operational effectiveness and support data-driven decision-making.

Master Data Management • Data Quality • Data Governance • Big Data • Reference Data Management

501 - 1000 employees

☁️ SaaS

🏢 Enterprise

📋 Compliance

💰 $150M Venture Round on 2022-06

📋 Description

•We are Ataccama, and we are on a mission to empower organizations to maximize the transformative potential of data and AI. •Our product enables both technical and less technical ‘data people’ across their organizations to create high-quality, governed, safe, and reusable data products. •As a Customer Success Manager, you are responsible for managing a defined book of business to ensure customers successfully deploy, adopt and renew Ataccama solutions. •You will strive to understand our customer’s data management needs and show how Ataccama can help them to achieve their goals.

🎯 Requirements

•3+ years of work experience in customer-facing roles in Customer Success, Consulting, Pre Sales, Professional Services, Technical Project Management or Technical Account Management, ideally in the PaaS / SaaS environment. •Technical background and experience to become a true trusted advisor. •Understanding of the nuanced relationship between customer health and cross-functional aspects. •Experience coordinating enterprise software onboarding, adoption, customer satisfaction, or churn mitigation strategies. •Experience working with enterprise customers and managing complex customer relationships. •Exceptional communicator, negotiator and problem-solver. •Team player who can also work independently and prioritize multiple tasks effectively.

🏖️ Benefits

•Medical Insurance (including vision & dental) •401(k) with employer match contribution •Life Insurance •Long-term disability insurance •Employee Assistance Program (EAP) •Long-Term Incentive Program •"Bring Your Friend" referral program •5 sick days and 10-15 days of vacation, with the option to request additional Flexible Time-Off days when needed •The Global Family Support Program - a paid leave program to help all parents focus on the new addition to their family •Flexible working hours & flexible working setup •Conference tickets to the best industry events of the year •Online courses & company access to Udemy to hone your skills