Customer Success Solutions Specialist - Agriculture Experience Required

February 25

🐊 Florida – Remote

Although this job is listed in Florida, this company may be open to hiring remote in other states.

🤠 Texas – Remote

Although this job is listed in Texas, this company may be open to hiring remote in other states.

💵 $45k - $50k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

🦅 H1B Visa Sponsor

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TELUS

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TELUS is a Canadian telecommunications company providing a wide range of products and services to customers throughout Canada. Their offerings include mobility services with a selection of phones, plans, and data options, high-speed internet services through PureFibre, and bundled options with TV entertainment through Optik TV. They also offer smart home security solutions, healthcare services through TELUS Health, and community support initiatives. TELUS is known for its efforts in social impact and sustainability, and they operate in several Canadian provinces and territories, with a focus on delivering customer-centric service and technological innovation.

National telecommunications company in Canada

10,000+ employees

Founded 1990

📡 Telecommunications

⚕️ Healthcare Insurance

🔐 Security

📋 Description

• Serve on a team of individuals representing the virtual, customer-facing points-of-contact for our customers and their customers • Provide outstanding customer support for a range of outsourced operational services tailored to key Agribusiness clients and their customers • Deliver exceptional service while meeting and/or exceeding SLAs, guaranteeing a positive experience at each touchpoint throughout the customer journey • Gain a thorough understanding of customers’ business, products and/or programs • Act as customers’ representative and advocate, ensuring delivery of accurate information, excellent service and resolving concerns in a timely manner • Handle and document all inbound and outbound calls, emails and support cases from clients and their customers assisting with systems and program related support • Meet and/or exceed SLAs outlined in client contracts and internal KPIs • Identify opportunities for efficiency gains and additional support during lower call and email volume periods • Document and report system issues via a case management system for resolution with appropriate technical resources • Merchandise customer Voice of Customer (VOC) with leadership to share with internal and/or key customer stakeholders • Participate in cross-training/L&D and training new team members as needed • Collaborate with leadership to prepare and ensure adherence to best practices • Provide feedback through Quality Assurance (QA) testing of new system functionality

🎯 Requirements

• College degree, preferably in Agriculture, Business Management and/or Communication • Demonstrated experience in customer service, managing a high volume of phone and email interactions across multiple support inbound phone lines and email addresses (comprising at least 90-95% of daily tasks) • Agriculture experience is a mandatory requirement • Exhibit strong attention to detail and a sense of urgency in addressing customer inquiries and concerns • Uphold a high level of professionalism and a dedicated commitment to meeting customer needs • Adept and comfortable navigating multiple web-based systems simultaneously • Exceptional interpersonal, written, verbal, and telephone communication skills, with fluency in English • Ability to operate effectively under tight timelines within collaborative team environments • Proven adaptability and success in thriving within dynamic and evolving work settings • Demonstrated ability to perform well in a fast-paced and occasionally demanding work environment • Proficient with Google Suite and Salesforce

🏖️ Benefits

• comprehensive benefits package • incentive and recognition programs • 401k contribution