Founding Customer Success Manager

February 24

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Smarter Swipe

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Smarter Swipe is a payment solutions provider that helps businesses eliminate processing fees through advanced technology. Catering to a variety of industries including retail, restaurants, and service-based businesses, Smarter Swipe offers tailored payment solutions to enhance efficiency and profitability. Their services include advanced POS systems, mobile app integration for restaurants, and online invoicing, all designed to streamline business operations and support merchants in maximizing their income.

11 - 50 employees

🛍️ eCommerce

🤝 B2B

💳 Fintech

📋 Description

• Serve as the primary point of contact for our beta customers, ensuring a smooth rollout. • Continue to manage and enhance support processes as the platform scales beyond beta. • Develop and document comprehensive support procedures, categorizing customer issues into three buckets: Immediate Solutions, Information Gathering, Escalations. • Ensure that every customer message is acknowledged within 5 minutes. • Create and record training videos and help documents for both customers and new support hires. • Collect detailed feedback from Medspa professionals and relay actionable insights to our development team. • Build and manage a high-performing customer success team.

🎯 Requirements

• Medspa Experience: Current or previous experience in a Medspa environment with a strong understanding of industry-specific workflows and challenges. • Customer Support Skills: Proven track record in delivering excellent customer service, with exceptional communication and problem-solving skills. • Technical Aptitude: Comfortable learning new technologies quickly; experience with EMR systems is a plus. • Leadership & Adaptability: Ability to build processes from the ground up and lead a team in a dynamic, startup environment.